Paulina Chavez
Carter Lake ,IA
Overview
17
17
years of professional experience
Work History
Remote Medication Access Coordinator
Nebraska Medicine
Omaha, NE
08.2018 - Current
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Screened patients for eligibility for co-pay assistance, manufacturer assistance programs for underinsured and uninsured patients.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Coordinated with other departments to ensure proper authorization is obtained when granting users access rights.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Processed patient responsibility estimate determined by insurance at pre-registration.
Pharmacy Technician
Nebraska Medicine
Omaha, NE
08.2016 - 08.2018
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
Pharmacy Technician
Walgreens
Omaha, NE
08.2008 - 08.2016
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Entered prescription information into computer databases.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Skills
- Patient record management
- Co-pay assistance
- Insurance verification
- Financial counseling
- Authorization processing
- Teamwork and collaboration
- Time management
- Conflict resolution
- Referral coordination
- Claims handling and coverage verification
- Health insurance knowledge
- Data entry accuracy
- Independent worker
Timeline
Remote Medication Access Coordinator
Nebraska Medicine
08.2018 - Current
Pharmacy Technician
Nebraska Medicine
08.2016 - 08.2018
Pharmacy Technician
Walgreens
08.2008 - 08.2016