Paulina Dancy
Sun City Center,FL
Summary
Dynamic retail leader with extensive experience at Ollie's Outlet, excelling in customer service and team development. Proven track record in enhancing productivity and driving sales through effective merchandising strategies. Skilled in problem-solving and time management, fostering a collaborative environment that empowers staff and strengthens customer relationships.
Overview
23
23
years of professional experience
Work History
Store Manager
Ollie's Outlet
Sarasota, Florida
06.2021 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service and efficiency.
- Oversaw merchandising efforts to create appealing product displays and promotions.
- Coordinated staff schedules to optimize coverage during peak shopping hours.
- Fostered a positive work environment through team-building activities and open communication.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Assistant Store Manager/Store Manager
The Home Depot
Perris, CA
07.2007 - 10.2020
- Exemplified core values of respect, honesty, integrity, diversity, inclusion, and safety.
- Drove value-based leadership by developing associates through motivation, inspiration, and recognition.
- Collaborated with department heads to identify opportunities and develop timely action plans.
- Conducted store walks to assess in-aisle conditions, returns, safety concerns, and stock issues.
- Delegated tasks effectively while ensuring completion related to safety and store appearance standards.
- Led teams in planning and executing merchandising and operational initiatives for optimal results.
- Promoted strong relationships with local community organizations to enhance engagement.
- Recruited and hired passionate individuals who contributed positively to team dynamics.
District Manager
Stan Tashman & Associates, Inc.
Culver City, CA
01.2003 - 06.2008
- Performed reviews and evaluations to identify saving opportunities.
- Devised ways to improve workflow or process improvements, thus allowing for more functions.
- Collaborated with Store Managers and Department managers to produce positive outcome.
- Set and reset all new Merchandise to Plano-grams.
- Strategized business operations, merchandising strategies, and personnel moves.
- Recruited managers and supervisors to fill job vacancies in the organization.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Hired, coached and trained staff and monitored performance.
- Empowered staff members to contribute to the continuous improvement, quality and growth of the company.
- Determined project schedules and maintained timeline with proactive adjustments to workflow.
Skills
- Customer service
- Time management
- Leadership
- Problem solving
- Multi-tasking
- People management
- Productivity
- Professionalism
Activities
- Team Depot District Captain Trainer for New Captains
- Work with local Non-Profits
- Community involvement
- All Store events
- Fire-safety
- Specialty Tuesdays
- Specialty Vendors
- Water conservation
- Toys for Tots
- Veterans Housing Project
- Rebuild Refresh Project
- The Mission of Hope
- Rebuild Refresh Project Family Restart
- Rebuild Refresh Project Riverside Woman's Domestic Violence Housing Project
- Touch District involvement
- BBQ Salute to Service Feeds 800 Veterans (3 years)
- Yearly Toy wrapping drive
Timeline
Store Manager
Ollie's Outlet
06.2021 - Current
Assistant Store Manager/Store Manager
The Home Depot
07.2007 - 10.2020
District Manager
Stan Tashman & Associates, Inc.
01.2003 - 06.2008