Paulina De Anda
Richardson,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Operations Manager
Children’s Medical Center
06.2020 - Current
- Lead and manage all venues in campus to ensure highest level of service is delivered to customers
- Develop and implement customer service policies and procedures to improve efficiency and effectiveness
- Monitor and analyze customer feedback, implementing improvements based on insights gathered
- Policies and HR Protocol, Company Values
- Talent Acquisition; Job requisitions, interviewing, onboarding, training, coaching, mentoring
- Account Manager; Daily Inventory and sales reports, Operations Cost Control & Profit, PnL, Kpi’s (company progress, business plan implementation, adjustments to business, customer relationship, employee performance)
- Sales vs
- Labor and production
- Responsible for financial administrative and clerical support of department
- AP
- Quality & Food Safety: Successful Health Department and building inspections
- FDA, FSMA, USDA, GFSI, HACCP, regulations
- Multi-unit experience.
Retail And Events Manager
Children’s Medical Center
06.2017 - 06.2020
- Responsible for all the FOH operations, training cashiers and greeters, POS training and mentoring
- Invoice Consolidation Planning and coordination of events and catering; Menu requests and suggestions, coordinates and assign staff according to event’s needs
- Menu development, supervision of audio-visual equipment installation requests, room set up
- Events Account Receivable & contracts
- Cash Reconciliation and Money Handler protocol
- Identified and incorporated new food trends and menu rotation
- Update menu rotation for cafeterias and upscale menu for catering events.
General Manager (Restaurantour)
Chipotle Mexican Grill
02.2014 - 06.2017
- Lead assigned store teams in successful day-to-day operations
- Identifying talent, interviewing, and hiring new Crew
- Personnel decisions regarding restaurant team, including transfers and terminations according to company’s protocol
- Training and developing restaurant team, especially Kitchen and Service Managers Responsible to accomplish sales goals and managing restaurant budget
- Performed administrative duties including payroll, inventory, food ordering, proper cash handling, etc
- In charge of schedules that meet needs of business so that great customer experience is delivered while maintaining financial responsibility
- Leadership based on a role model of standards and behaviors consistent with Chipotle’s values and culture
- Ensured that safety and security standards are emphasized and adhered to, and that employees are trained in appropriate responses to unsafe situations
- Building maintenance & facilities
- Assisting with local store marketing opportunities Ensured that employees are paid properly, receive appropriate benefits, and are prepared for additional career opportunities.
Hospitality Operations Manager
Golden Corral Corporation
08.2006 - 01.2014
- Hire qualified leadership personnel according to standards and needs
- Organize and coordinate operations to ensure maximum efficiency
- Supervise and evaluate staff development to promote New Talent
- Ensure supplies and equipment are adequate in quantity and quality by executing weekly Facilities Check List
- Handle customer complaints when necessary
- Helped in pricing products or services
- Responsibility of budgeting and monitoring expenses
- Ensure all Building Licenses and Records are kept properly and consistently
- Ensuring all Employees' Health Department Certifications are-to-date
- Review and prepare weekly reports for senior management
- Knowledge of quality standards.
Education
BBA - Business Administration And Management
ITESM
Mexico CitySkills
- Customer service excellence
- Cooking skills
- POS systems proficiency
- Bookkeeping
- Fluent in Spanish
- Team Leadership and Management
- Problem Solving and conflict resolution
- Time management and multitasking
- Sales and upselling techniques
- Cashflow planning and management
- Health Department
- Menu Development
- Building permits & licenses
Timeline
Operations Manager
Children’s Medical Center
06.2020 - Current
Retail And Events Manager
Children’s Medical Center
06.2017 - 06.2020
General Manager (Restaurantour)
Chipotle Mexican Grill
02.2014 - 06.2017
Hospitality Operations Manager
Golden Corral Corporation
08.2006 - 01.2014
BBA - Business Administration And Management
ITESM
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