Overview
Work History
Education
Skills
Languages
Timeline
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Paulina Fleming

Panama City Beach,Florida

Overview

5
5
years of professional experience

Work History

KYC Officer

Nordea Bank
05.2022 - 05.2023
  • Managed customer profile alerts with strict adherence to standardized processes, regulatory compliance, and federal mandates within Anti-Money Laundering and Counter-Terrorist Financing domains.
  • Completed internal and external audits by investigating financial transactions, particularly credit/debit/pre-paid card transactions, to identify unauthorized, disputed, or erroneous activities.
  • Collected and analyzed customer information through various software tools, including CICS, FACP, and CMS, to assess compliance risks and validate customer data.
  • Performed meticulous research and investigations for Know Your Customer assessments, scrutinizing 50 to 70 customer accounts per shift with particular emphasis on digital transactions.

Administrative Assistant

Benefit Systems SA
10.2019 - 05.2022
  • Generated monthly comprehensive reports using Excel to analyze membership trends, appointment scheduling, and sales performance.
  • Created and managed daily financial spreadsheets to track revenue, expenses, and transactions, ensuring financial accuracy and security.
  • Provided in-person support to over 100 members for check-in, membership renewals, and addressing inquiries related to gym services.
  • Maintained 100% customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Retail Associate

TJ Maxx, TJX Companies
09.2018 - 10.2019
  • Assisted customers in product selection, providing information, and handled customer inquiries, returns, and exchanges with professionalism and efficiency.
  • Maintained attractive and well-organized store appearance by restocking and organizing merchandise to ensured visually appealing shopping environment to enhance customer experience.
  • Contributed to overall store revenue through effective and error-free sales transactions including cash, credit, and debit card payments.
  • Played key role in preventing theft and ensuring merchandise security by following store security procedures.

Education

Bachelor of Science - Investments And Real Estate

University of Lodz
Lodz, Poland
07.2022

Certification - Certified Know Your Customer Associate

ACAMS
Online Education
11.2023

Skills

  • Microsoft Office
  • Microsoft Excel
  • Customer Risk Management
  • Transaction Analysis
  • AML expertise - CDD, KYC
  • Strong Verbal and Written Communication

Languages

Polish
Native or Bilingual
English
Full Professional

Timeline

KYC Officer

Nordea Bank
05.2022 - 05.2023

Administrative Assistant

Benefit Systems SA
10.2019 - 05.2022

Retail Associate

TJ Maxx, TJX Companies
09.2018 - 10.2019

Bachelor of Science - Investments And Real Estate

University of Lodz

Certification - Certified Know Your Customer Associate

ACAMS

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Paulina Fleming