Paulina Fleming
Panama City Beach,Florida
Overview
5
5
years of professional experience
Work History
KYC Officer
Nordea Bank
Lodz, Poland
05.2022 - 05.2023
- Managed customer profile alerts with strict adherence to standardized processes, regulatory compliance, and federal mandates within Anti-Money Laundering and Counter-Terrorist Financing domains.
- Completed internal and external audits by investigating financial transactions, particularly credit/debit/pre-paid card transactions, to identify unauthorized, disputed, or erroneous activities.
- Collected and analyzed customer information through various software tools, including CICS, FACP, and CMS, to assess compliance risks and validate customer data.
- Performed meticulous research and investigations for Know Your Customer assessments, scrutinizing 50 to 70 customer accounts per shift with particular emphasis on digital transactions.
Administrative Assistant
Benefit Systems SA
Lodz, Poland
10.2019 - 05.2022
- Generated monthly comprehensive reports using Excel to analyze membership trends, appointment scheduling, and sales performance.
- Created and managed daily financial spreadsheets to track revenue, expenses, and transactions, ensuring financial accuracy and security.
- Provided in-person support to over 100 members for check-in, membership renewals, and addressing inquiries related to gym services.
- Maintained 100% customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Retail Associate
TJ Maxx, TJX Companies
Lodz, Poland
09.2018 - 10.2019
- Assisted customers in product selection, providing information, and handled customer inquiries, returns, and exchanges with professionalism and efficiency.
- Maintained attractive and well-organized store appearance by restocking and organizing merchandise to ensured visually appealing shopping environment to enhance customer experience.
- Contributed to overall store revenue through effective and error-free sales transactions including cash, credit, and debit card payments.
- Played key role in preventing theft and ensuring merchandise security by following store security procedures.
Education
Bachelor of Science - Investments And Real Estate
University of Lodz
Lodz, Poland07.2022
Certification - Certified Know Your Customer Associate
ACAMS
Online Education11.2023
Skills
- Microsoft Office
- Microsoft Excel
- Customer Risk Management
- Transaction Analysis
- AML expertise - CDD, KYC
- Strong Verbal and Written Communication
Languages
Polish
Native or Bilingual
English
Full Professional
Timeline
KYC Officer
Nordea Bank
05.2022 - 05.2023
Administrative Assistant
Benefit Systems SA
10.2019 - 05.2022
Retail Associate
TJ Maxx, TJX Companies
09.2018 - 10.2019
Bachelor of Science - Investments And Real Estate
University of Lodz
Certification - Certified Know Your Customer Associate
ACAMS