Paulina Haros
Ontario,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist/Dental Treatment Coordinator
Smile Select Dental Office
Rancho Cucamonga , CA
01.2024 - 06.2024
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers warmly and made them feel welcome.
- Updated customer information in databases regularly to ensure the accuracy of records.
- Generated monthly reports summarizing sales activities, customer feedback surveys, and other relevant data.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Explained policies and procedures to visitors.
- Conducted follow-up calls to confirm appointments.
- Verified patient insurance coverage prior to treatments or procedures being performed.
- Provided patients with guidance and education on dental care topics such as preventive maintenance and oral health issues.
- Created and maintained patient records, including insurance information, medical histories, and x-ray results.
Shift Key Holder
Yogurtland
Chino Hills , CA
06.2023 - 10.2023
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Collaborated with management to determine key tasks and delegate to staff members.
- Partnered with store leadership team to learn and understand management processes and reports.
- Supervised bank deposits and security procedures to support store opening and closing.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Identified opportunities to drive traffic into store through networking, community outreach and product launches.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Brand Ambassador
St. Jude Children's Research Hospital
Arcadia , CA
09.2022 - 10.2022
- Employed basic selling techniques to engage with customers.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Conversed with customers to share information about products and services.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Developed and optimized demonstrations to best connect with prospects and encourage sales.
Education
High School Diploma -
Ruben S. Ayala High School
Chino, CA05.2024
Some College (No Degree) - Biology
University of California, Riverside
Riverside, CASkills
- Clear Instruction and Communication
- Building Confidence through Positive Reinforcement
- Organization and Planning Skills
- Dependable and Responsible
- Attention to Detail
- Customer Service
- Critical Thinking
- Adaptability and Flexibility
- Verbal and Written Communication
- Customer Engagement
- Dependable and Cooperative
- Team Collaboration
- Scheduling and Time-Tracking
- Problem-Solving
Timeline
Front Desk Receptionist/Dental Treatment Coordinator
Smile Select Dental Office
01.2024 - 06.2024
Shift Key Holder
Yogurtland
06.2023 - 10.2023
Brand Ambassador
St. Jude Children's Research Hospital
09.2022 - 10.2022
High School Diploma -
Ruben S. Ayala High School
Some College (No Degree) - Biology
University of California, Riverside
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