Paulina Hernandez
Riverside,CA
Summary
. Highly experienced known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
Work History
Dispatcher
Performace Team
11.2022 - Current
- Directed dispatching, routing and tracking of many fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over many daily calls.
- Directed investigations to verify and resolve customer or shipper complaints.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Caregiver
Mountain Shadows Community Homes
05.2015 - 12.2018
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Sales Associate
Sweetoes Fashion
02.2008 - 04.2012
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Education
Medical Assisting
American College of Healthcare
Riverside, CA02.2011
High School Diploma -
San Jose High School
San Jose, CA06.2006
Skills
- Schedule Coordination
- Routing Orders
- Training New Hires
- Customer Relationship Management
- Cash Handling Accuracy
- Guest Relations
- Market Research
- Behavior Redirection
- Care Plan Assessment
- Time Management
Timeline
Dispatcher
Performace Team
11.2022 - Current
Caregiver
Mountain Shadows Community Homes
05.2015 - 12.2018
Sales Associate
Sweetoes Fashion
02.2008 - 04.2012
Medical Assisting
American College of Healthcare
High School Diploma -
San Jose High School
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