PAULINA JACQUEZ
Sacramento,Ca.
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers.
Overview
7
7
years of professional experience
Work History
Teller / Customer Relations Specialist
Community Choice Financial
11.2022 - 07.2023
- Process customer transactions, including deposits, withdrawals, loan payments and transfers from customers' accounts as directed
- Balance cash drawer, adhering to all policies and procedures
- Performing a variety of miscellaneous tasks including scanning, filling, answer the telephones, and other job-related duties as assigned
- Assisting customers with financial questions and/ or directing customers to applicable departments for specific information.
Front Desk Receptionist
Alvarez Electrical
02.2020 - 11.2022
- Greet and assist customers, answer multiline phone system
- Confirm drivers' locations and appointments for the day
- Balance out transactions taken in throughout the day.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Concierge Representative
Blue Shield of California
12.2016 - 02.2020
- Discuss member benefits and plans
- Provide lists of physicians in the members network plan, schedule appointments with doctor offices and medication refills with pharmacist
- Ensure customer satisfaction and provide professional customer support
- Keep records of customer interactions, transactions, comments and complaints
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
HIGH SCHOOL DIPLOMA -
Yolo High
06.2011
Skills
- Microsoft Software
- Data Entry
- 50 WPM
- Rapid 10-Key Data Entry
- Critical Thinking
- Organization / Time Management
- Customer Relations
- High Call Volume
- Customer Relationship Building
- Account Updating
- Cash Handling
- Excellent Time Management Skills
- Strong Work Ethic
Timeline
Teller / Customer Relations Specialist
Community Choice Financial
11.2022 - 07.2023
Front Desk Receptionist
Alvarez Electrical
02.2020 - 11.2022
Concierge Representative
Blue Shield of California
12.2016 - 02.2020
HIGH SCHOOL DIPLOMA -
Yolo High
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