Paulina Kermani
Seattle,WA
Summary
Proactive professional with extensive experience in customer service and team collaboration within the hospitality and banking sectors. Recognized for strong communication and adaptability, consistently delivering positive customer experiences and maintaining high satisfaction levels. Results-driven professional with extensive experience in the restaurant and banking sectors. Expertise in problem-solving, transaction handling, and fostering teamwork to deliver exceptional customer service and operational efficiency.
Overview
21
21
years of professional experience
Work History
Restaurant Server
Hyatt Regency Seattle
Seattle, Washington
09.2022 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Handled guest complaints professionally to maintain satisfaction levels.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Senior banking officer
Isalmic Bank of Thailand
Bangkok Thailand
12.2010 - 01.2015
- Advised clients on financial products and investment opportunities.
- Advised customers on investment strategies tailored towards achieving their long-term goals.
- Evaluated loan application documents prior to submission to underwriting teams.
- Trained junior bankers on compliance regulations and banking procedures.
- Trained new employees on proper procedures when dealing with customers' accounts and transactions.
- Trained new staff on office procedures and banking software applications.
- Utilized problem-solving skills to resolve customer inquiries efficiently.
- Collaborated with internal teams to improve banking operations and processes.
- Executed daily cash balancing procedures to ensure accuracy in transactions. and operated ATMs.
- Compiled financial records including invoices and payments for accounting purposes.
- Oversaw daily office operations, enhancing workflow and efficiency.
Personal Banker
TMB Bank Public Company
Bangkok Thailand
10.2008 - 12.2010
- Processed loan applications and evaluated customer creditworthiness.
- Educated clients on banking products and services tailored to their needs.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Provided customer service to clients, including answering questions and resolving issues.
- Assisted customers with account inquiries and banking services.
- Maintained accurate financial records and ensured compliance with regulations.
- Collaborated with team members to enhance customer service standards.
Bank Teller
TMB Bank Public Company
10.2005 - 01.2008
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer and balanced daily transactions.
- Processed customer transactions accurately and efficiently.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing the cash drawer daily.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Balanced teller drawers regularly throughout the day according to established procedures.
Education
BBA - Marketing Management
Suan Dusit Rajabhat University
Bangkok Thailand07-2005
Skills
- Teamwork and collaboration
- Problem-solving skills
- Loan processing
- Transaction handling
- Conflict resolution
- Adaptability to changes
- POS system operations
- Cash drawer balancing
- Cash management
Timeline
Restaurant Server
Hyatt Regency Seattle
09.2022 - Current
Senior banking officer
Isalmic Bank of Thailand
12.2010 - 01.2015
Personal Banker
TMB Bank Public Company
10.2008 - 12.2010
Bank Teller
TMB Bank Public Company
10.2005 - 01.2008
BBA - Marketing Management
Suan Dusit Rajabhat University