Paulina Madrid

• Managed work and performance of more than 45 employees.
• Ensure facility, employee work and service levels are in compliance with company standards.
• Directed daily operations and prevent employee OT
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired, and trained personnel.

Overall authority of the business in absence of the Center Manager

• Scheduled daily service center employees and monitored performances.
• Trained new staff members on company policies and center expectations.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees.

• Used personal protective equipment correctly to protect coworkers and patients.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Monitored patients for reactions during donations
• Conducted venipuncture and plasmapheresis process.
• Assisted in training and onboarding new phlebotomists.
• Participated in quality assurance during all center process.