PAULINA MARTINEZ
Orlando,FL
Summary
Dedicated and organized person, one of the first purposes is to give 100% in the assigned work area. Always motivated to work hard to see great results. Experience in great customer service helping all guests with all of their needs, good attitude, organization, physical performance, cash handling experience, enjoy teamwork, doing inventories and also experience stocking products. Always willing to help, learn and adapt for personal and professional growth. Always looking to create a positive environment.
Passionate about helping customers and creating satisfying experiences. Anticipates customer and store needs by constantly evaluating environment and customers needs.
Overview
3
3
years of professional experience
Work History
BARISTA & CASHIER
Renaissance Orlando at SeaWorld
11.2022 - Current
- Efficiently took drink orders, operated cash register, and prepared custom orders, enhancing customer satisfaction.
- Operated espresso machines and other equipment, ensuring consistent quality and service.
- Achieved sales targets, contributing to customer loyalty and repeat business.
- Served over 100 customers daily, maintaining a clean and organized store environment.
- Greeted customers and answered questions about menu items and specials, providing excellent customer service.
- Anticipating guests needs.
FOOD AND BEVERAGE SUPERVISOR
Sundial Cafe
07.2021 - 10.2022
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Completed a range of administrative tasks.
- Kept calm and applied problem-solving and interpersonal skills to resolve conflicts.
- Welcomed customers, offered to help locate items and suggested merchandise.
- Engaged positively with each customer, providing professional and polite support for sales and services needs.
- Handled customer complaints with empathy and composure.
- Proactively participated in meetings and helped create new practices.
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
RETAIL SALES ASSOCIATE
Puma
10.2021 - 11.2022
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Greeted customers and explained all the promotions.
- Ensured customer satisfaction at all times.
- Offered hands-on assistance to customers by assessing customer needs and maintaining current knowledge of consumer preferences.
- Opened and closed store independently when needed.
Sales Advisor
H&M
09.2021 - 11.2021
- Provide excellent customer service: welcoming & guiding customers through the store.
- Willingness to engage and have conversations with customers to provide excellent service.
- Guide customers through our fashion trends, stories & products in all areas of the store.
- Ability to effectively promote and sell our products to customers.
- Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
- Representing yourself and the H&M brand positively during all customer interactions.
- Support with commercial or operational actions to reach sales targets with store management team.
Education
High School -
San Vicente de Paul
01.2018
Skills
- Customer assistance
- Experience in Leadership
- Fluent in Spanish and English
- Calm under pressure
- Teamwork
- Experience at cash handling
- Work ethic
- Personal and professional courtesy
- Problem solving skills
Languages
Spanish
English
Timeline
BARISTA & CASHIER
Renaissance Orlando at SeaWorld
11.2022 - Current
RETAIL SALES ASSOCIATE
Puma
10.2021 - 11.2022
Sales Advisor
H&M
09.2021 - 11.2021
FOOD AND BEVERAGE SUPERVISOR
Sundial Cafe
07.2021 - 10.2022
High School -
San Vicente de Paul
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