Paulina Martinez
Holtville,CA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Secretarial Assistant
Public Works Department
El Centro, CA
01.2025 - Current
- Responded to customer issues to provide immediate resolution and improve retention.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Scheduled meetings and appointments for executive staff members.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scanned documents into digital format using specialized software programs.
- Processed incoming and outgoing mail on a daily basis.
- Greeted visitors and directed to appropriate location or person.
Secretarial Assistant
Police Department
El Centro, USA
01.2023 - 01.2025
- Composed confidential correspondence between executive staff and external parties.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Updated employee contact information in the department database system.
- Scheduled meetings and appointments for executive staff members.
- Handled incoming calls and directed callers to appropriate department or employee.
- Processed invoices accurately, in accordance with department policies and procedures.
- Processed incoming and outgoing mail on a daily basis.
Finance Clerk
City of El Centro
El Centro, USA
08.2022 - 01.2023
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Performed database entry updates to keep information current.
- Processed invoices and managed accounts payable and receivable to maintain cash flow.
HR Clerk
City of El Centro
El Centro, USA
07.2022 - 01.2023
- Reviewed files to check for complete and accurate information.
- Scanned and filed forms, reports, correspondence, and receipts.
- Pulled files for staff, management, and third-party requests.
- Destroyed outdated, protected information in digital and physical formats.
- Organized and filed loose-leaf paperwork and documentation.
Customer Service Associate
The Home Depot Inc
El Centro, USA
10.2020 - 01.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Answered the phone with a positive attitude and asked questions to better understand customer needs.
Records Clerk
El Centro Police Department
El Centro, USA
03.2021 - 11.2022
- Retrieved, sorted, copied and filed all documents and paperwork.
- Created or updated records with new files or information.
- Strictly adhered to confidentiality dictations to safeguard information.
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Performed my work tasks with spillman.
Caretaker
San Pedro Family
Imperial, USA
09.2018 - 09.2019
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Helped complete homework, school projects and chores.
- Supervised and cared for children ages 6 to 12.
- Listened to parent directions and followed guidelines for children's care.
Education
High School Diploma -
Holtville High School
Holtville, CA07.2017
Some College - No Degree
Imperial Valley College
Imperial, CASkills
- Documentation and recordkeeping
- Punctual and dependable
- Effective multitasking
- Computer Skills
- Data entry
- Office management
- Customer service
Certification
Intern student Certification with El Centro Police Department
Languages
- English, Native/ Bilingual
- Spanish, Native/ Bilingual
Timeline
Secretarial Assistant
Public Works Department
01.2025 - Current
Secretarial Assistant
Police Department
01.2023 - 01.2025
Finance Clerk
City of El Centro
08.2022 - 01.2023
HR Clerk
City of El Centro
07.2022 - 01.2023
Records Clerk
El Centro Police Department
03.2021 - 11.2022
Customer Service Associate
The Home Depot Inc
10.2020 - 01.2023
Caretaker
San Pedro Family
09.2018 - 09.2019
High School Diploma -
Holtville High School
Some College - No Degree
Imperial Valley College
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