Paulina Mayorquin
Claremont,CA
Summary
Seasoned Senior Operations Administrator with comprehensive background in streamlining office functions and improving operational efficiency. Skilled in strategic planning, team leadership, and performance optimization. Demonstrated ability to manage large-scale projects and initiatives, resulting in enhanced business operations. Known for providing innovative solutions to complex problems that drive productivity and growth.
Overview
11
11
years of professional experience
Work History
Senior Operations Administrator
HHS Construction
Ontario, CA
01.2019 - 08.2024
- Developed and implemented operational procedures to improve efficiency, accuracy and timeliness of operations.
- Monitored and analyzed operational performance to identify areas for improvement.
- Prepared reports on the status of projects, operations and business metrics.
- Provided guidance and support to junior staff members in resolving operational issues.
- Researched and resolved billing disputes in a timely manner.
- Developed and maintained billing policies, procedures, and processes to ensure accuracy in billing services.
- Generated customer invoices using online billing software programs.
- Investigated customer inquiries regarding billing issues.
- Developed strategies for improving efficiency in the billing department.
- Managed client accounts, including billing and invoicing activities.
- Communicated with customers regarding billing inquiries or discrepancies.
- Researched billing discrepancies as needed using internal databases.
- Maintained accurate records and documentation of all billing activities.
Manager
Subway
Rancho Cucamonga, CA
08.2013 - 06.2018
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
West Coast University
Ontario, CAChaffey College
Rancho Cucamonga, CASkills
- Staff Supervision
- Document Management
- Operations Management
- Performance monitoring
- Invoice Processing
- Statement processing
- Procedure Development
- Data entry proficiency
- Billing systems and software
- Accounts receivable expertise
- Invoicing proficiency
- Customer Engagement
- Billing dispute resolution
- Research and due diligence
Timeline
Senior Operations Administrator
HHS Construction
01.2019 - 08.2024
Manager
Subway
08.2013 - 06.2018
West Coast University
Chaffey College
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