Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Paulina Mendoza

Bertram,Texas

Overview

20
20
years of professional experience

Work History

Service Delivery Manager

Accenture
06.2016 - Current
  • Attended staff and client meetings and served as liaison to manage operations for account.
  • Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
  • Coordinated and led internal and external site team meetings.
  • Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.

Third Party Liability Associate Manager

Accenture
08.2014 - 05.2016
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Oversaw training and onboarding process for all newly hired employees within [Name of Department].
  • Mentored and supported [Number] [Type] department employees to create strong workplace culture.

Third Party Manager Lead

ACS Xerox
10.2011 - 06.2014
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.

Health Insurance Premium Assistance Manager

MMC Group LP
01.2004 - 05.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Associate of Arts -

Los Angeles Community College
Los Angeles
06.1990

Skills

  • Cost Control
  • Inventory Management Software
  • Client Relationships
  • Schedule Coordination

Accomplishments

  • Achieved 30% client cost avoidance increase by implementing Analytics Powered Cost Avoidance.
  • Increased client recoveries by 40% by carrier partnership and analytics insights

Timeline

Service Delivery Manager

Accenture
06.2016 - Current

Third Party Liability Associate Manager

Accenture
08.2014 - 05.2016

Third Party Manager Lead

ACS Xerox
10.2011 - 06.2014

Health Insurance Premium Assistance Manager

MMC Group LP
01.2004 - 05.2010

Associate of Arts -

Los Angeles Community College

Similar Profiles

CREATE PROFILE
Paulina Mendoza