Paulina Mendoza
Bertram,Texas
Overview
20
20
years of professional experience
Work History
Service Delivery Manager
Accenture
Austin, TX
06.2016 - Current
- Attended staff and client meetings and served as liaison to manage operations for account.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Coordinated and led internal and external site team meetings.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
Third Party Liability Associate Manager
Accenture
Austin, TX
08.2014 - 05.2016
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Oversaw training and onboarding process for all newly hired employees within [Name of Department].
- Mentored and supported [Number] [Type] department employees to create strong workplace culture.
Third Party Manager Lead
ACS Xerox
Austin, TX
10.2011 - 06.2014
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
Health Insurance Premium Assistance Manager
MMC Group LP
Dallas, TX
01.2004 - 05.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Arts -
Los Angeles Community College
Los Angeles06.1990
Skills
- Cost Control
- Inventory Management Software
- Client Relationships
- Schedule Coordination
Accomplishments
- Achieved 30% client cost avoidance increase by implementing Analytics Powered Cost Avoidance.
- Increased client recoveries by 40% by carrier partnership and analytics insights
Timeline
Service Delivery Manager
Accenture
06.2016 - Current
Third Party Liability Associate Manager
Accenture
08.2014 - 05.2016
Third Party Manager Lead
ACS Xerox
10.2011 - 06.2014
Health Insurance Premium Assistance Manager
MMC Group LP
01.2004 - 05.2010
Associate of Arts -
Los Angeles Community College