PAULINA MICHEL
Coppell
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Grade Level Administrator
International Leadership of Texas.
07.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Elementary Teacher
International Leadership Of Texas
08.2023 - 05.2024
- Built positive relationships with students and families for safe, trusted learning support.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Monitored and evaluated student progress through regular assessments and observations.
- Promoted learning through play with engaging activities, games and lessons.
Attendance Clerk
Internacional Leadership Of Texas
08.2022 - Current
- Input daily attendance information into office database
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Called parents and guardians to inquire about late or truant students.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Processed and scanned files into electronic databases.
- Provided excellent customer service to individuals requesting information in accordance with company guidelines.
- Developed exceptional time management, relationship building and organizational skills from working in busy school setting.
Dyslexia Facilitator
Internacional Leadership Of Texas
08.2021 - 08.2022
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental and social development using classroom games and activities.
- Graded and evaluated student assignments, papers and course work.
- Supervised learning groups of students in classroom stations.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
INSTRUCCIONAL AIDE
INTERNACIONAL LEADERSHIP OF TEXAS
08.2020 - 08.2021
- Assistants provides support to teacher,instructors and faculty members in a educational setting.
- They assist with a variety of functions,including implementing instructional programs,assesing students performance and other tasks as needed by instructor.
SUBSTITUTE TEACHER
INTERNACIONAL LEADERSHIP OF TEXAS
01.2019 - 08.2020
- Took over class for regular classroom teacher, managing assignments, student needs
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
HOTEL CONCIERGE ASSISTANT
Marriot Hotel
07.2014 - 11.2018
- A HOSSTES GRETS CUSTOMERS AS THEY ENTER A RESTAURANT, TAKES THEIR RESERVATION OR PUTS THEM ON A WAITING LIST, GIVES THEM MENUS AND SHOWS THEM TO THEIR SEAT, - CASHIER FOR DRINKS AND SNACKS.
- WROTE UP CUSTOMER ORDERS AND PROCESSED PAYMENTS.
- KEPT DINING ROOM CLEAN, STOCKED AND NEATLY ARRANGED.
- RESOLVED CUSTOMER RELATED ISSUES AND MAKE SURETHEY HAD A WONDERFUL TIME IN THE HOTEL.
FINANCIAL COSTUMER SERVICE
Oportun
01.2012 - 03.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Opened, closed and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
Education
Bachelor of Business Administration And Management - Business Administration
Instituto Americano De Negocios
Mexico06.2022
High School Diploma -
CBTIS 19
CENTRO BACHILLERATO TECNOLOGICO DE COLIMA07.2011
Skills
- TEAMWORK
- ADAPTABILITY
- WORK ETHIC
- LEADERSHIP
- BILINGUAL
- ALWAYS ON TIME
- COMPUTER SKILLS
Certification
- INSTRUCCIONAL AIDE TRAINING
- CERTIFIED INSTRUCCIONAL AIDE, INTERNACIONAL LEADERSHIP OF TEXAS
Languages
Spanish
Native or Bilingual
Timeline
Grade Level Administrator
International Leadership of Texas.
07.2024 - Current
Elementary Teacher
International Leadership Of Texas
08.2023 - 05.2024
Attendance Clerk
Internacional Leadership Of Texas
08.2022 - Current
Dyslexia Facilitator
Internacional Leadership Of Texas
08.2021 - 08.2022
INSTRUCCIONAL AIDE
INTERNACIONAL LEADERSHIP OF TEXAS
08.2020 - 08.2021
SUBSTITUTE TEACHER
INTERNACIONAL LEADERSHIP OF TEXAS
01.2019 - 08.2020
HOTEL CONCIERGE ASSISTANT
Marriot Hotel
07.2014 - 11.2018
FINANCIAL COSTUMER SERVICE
Oportun
01.2012 - 03.2014
Bachelor of Business Administration And Management - Business Administration
Instituto Americano De Negocios
High School Diploma -
CBTIS 19
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