Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paulina Nandin

McKinney,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills.

Overview

1
1
year of professional experience

Work History

Lead Sales Key Holder

Estee Lauder
05.2023 - Current
  • Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
  • Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Achieved monthly sales targets consistently through focused goal-setting and diligent follow-up on potential leads.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Collaborated with management to develop targeted marketing campaigns that increased brand awareness and customer engagement.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Assistant Store Manager

Windsor Fashions
10.2022 - 03.2023
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Created and maintained safe and secure work environments for employees.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Education

High School Diploma -

Gunter High School
Gunter, TX
05.2018

Skills

  • Strong Communication and Interpersonal Skills
  • Cash Handling
  • Information Analysis
  • Scheduling Coordination
  • Creative Thinking
  • Positive Customer Engagement
  • Retail Merchandising
  • Resource Management
  • Cash Handling Accuracy
  • Goal-Driven
  • Retail Sales
  • Store Organization
  • Customer Assistance
  • Attention to Detail
  • Customer Service Management
  • Exceeding Customer Expectations
  • Competitive Analysis
  • Order Management
  • Product Management
  • Excellent Written and Verbal Communication
  • Inventory Monitoring
  • Product Knowledge
  • Team Cooperation
  • Social Media Marketing
  • Product Merchandising
  • Reliable and Responsible
  • Honest and Dependable

Languages

Spanish
Native or Bilingual

Timeline

Lead Sales Key Holder

Estee Lauder
05.2023 - Current

Assistant Store Manager

Windsor Fashions
10.2022 - 03.2023

High School Diploma -

Gunter High School

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Paulina Nandin