Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paulina Ngo

Henderson

Summary

Experienced pharmacist with proficient in drug utilization review, medication therapy management, and patient counseling, resulting in improved patient outcomes. Skilled in communication, problem-solving, and teamwork. Fluent in English and Vietnamese. Passionate about providing exceptional care, ensuring medication safety, and contributing to a positive work environment, I am enthusiastic about joining a dynamic healthcare team and making a meaningful impact on patient well-being.

Overview

19
19
years of professional experience

Work History

Independent Consultant

Empire Pharmacy Consultants
12.2021 - Current
  • Dispensed inpatient and outpatient medications, verified prescribed medications ( 400 prescriptions/ day) according to professional standards, facility procedures, and state and federal legal requirements.
  • Kept consistent inventory and placed orders for new product stock.
  • Clinical initiatives/focus on cholesterol, reducing hospital readmission in high risk patients.
  • Conducted patient's chart evaluations in order to delivered effective recommendations to physicians and facility staff.

Pharmacy Manager

Complete Care
12.2021 - 08.2022
  • Coordinate with the State Board of Pharmacy for permits of new pharmacy

Pharmacy Manager

SafeHealth Inc.
07.2019 - 02.2020
  • Improved organization and supply management policies for all medicines and materials
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications
  • Assessed safety procedures and federal regulations to maintain pharmacy compliance.

Staff Pharmacist

Trinity Pharmacy, LLC
03.2017 - 05.2019
  • Provided administrative support including, filling, copying and faxing
  • Maintain records of prescriptions filled for patients by completing pharmacy log and updating customer accounts
  • Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests
  • Counseled patients on proper use of medications, responding to questions and discussing side effects of both specific brand-name and generic pharmaceuticals
  • Eliminated third-party rejection claims through [Task]
  • Collaborated closely with healthcare professionals to monitor and assess quality and effectiveness of drugs or drug regimens
  • Oversaw drug preparation and distribution activities to provide safe, efficient care for patients
  • Trained pharmacy technicians to promote error reduction while enhancing efficiency
  • Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects
  • Reviewed packages and medication bottles for proper labeling before distributing to patients
  • Reviewed dosages and medications to monitor efficacy and safety of prescribed therapies for patient's current condition
  • Managed Medication Therapy Management claims by identifying, preventing, and resolving medications-related problems.

Staff Pharmacist

CVS Caremark
01.2010 - 03.2017
  • Duties as above.

Pharmacy Manager

Albertsons Companies LLC
04.2005 - 01.2010
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
  • Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures
  • Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy
  • Managed weekly schedules and requests for leave
  • Oversaw work activities, performance and service quality of pharmacy staff
  • Ordered medicines on daily basis to meet anticipated demand from patients and reduce backorders
  • Created and implemented policies and procedures for effective pharmacy management
  • Solicited medical history information from patients to provide best and most effective medical advice
  • Trained pharmacy interns and newly hired technicians
  • Advised patients on potential drug interactions and side effects, proper dose timing and medication storage
  • Analyzed prescribing trends to monitor patient compliance and prevent excessive usage
  • Achieved a 29% increase in revenue in 2007 through physician network referrals, Medicaid promotion programs, and reduced in inventories error.

Education

Doctor of Pharmacy -

MCPHS University
Boston, MA
06.2004

Skills

  • Patient safety
  • 5 years of Managed care management
  • Performance metrics
  • Managed Medication Therapy Management claims
  • Quality assurance controls
  • Health information systems/ Medicaid Prior Authorizations
  • Schedule management
  • Patient relations
  • Staff supervision

Timeline

Independent Consultant

Empire Pharmacy Consultants
12.2021 - Current

Pharmacy Manager

Complete Care
12.2021 - 08.2022

Pharmacy Manager

SafeHealth Inc.
07.2019 - 02.2020

Staff Pharmacist

Trinity Pharmacy, LLC
03.2017 - 05.2019

Staff Pharmacist

CVS Caremark
01.2010 - 03.2017

Pharmacy Manager

Albertsons Companies LLC
04.2005 - 01.2010

Doctor of Pharmacy -

MCPHS University
Paulina Ngo