PAULINA NIETUPSKA
Hemel Hempstead
Summary
Highly skilled professional with extensive expertise in customer service, sales, and office management. Demonstrates exceptional interpersonal communication, problem-solving abilities, and a strong aptitude for productivity optimisation. Adept at lead generation techniques, strategic prospecting, and upselling while maintaining a focus on customer satisfaction and relationship building. Proficient in Salesforce and well-versed in data privacy regulations, ensuring compliance and operational efficiency. Committed to fostering teamwork, mentoring colleagues, and driving organisational success through strategic goal-setting and change management initiatives.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Account Manager
Civica Medical Billing and Collection
Little Chalfont, Amersham
10.2024 - 01.2025
- I was responsible for medical practice accounts of total monthly profit of £150 000 and growth of the accounts
- Medical billing, creating invoices,addressing queries, emailing and arranging phone calls
- Processing orders and remittance for payments
- Creating monthly and weekly reports/ financial reports
- Retrieving the dept by solving outstanding issues with great workload management
- Contacting insurance companies, customers and practice itself
Senior Customer Service Administrator/ Leads Account Manager for ECO4 Scheme
Carbon Rewind
Watford, Watford Borough
05.2023 - 09.2024
- Providing excellent customer service
- Maintaining relationships and build report with customers through the onboarding and installation process
- Arranging surveys and installations of viable measures at the properties
- Working with compliance, submitting required documentation to local authorities for project approvals
- Building report with lead generators, to obtain constant customers flow
- Managing customers’ accounts for installations and maintaining good relationships and support from the beginning of customer journey till very end
- Managing team of 3 people, weekly catch ups, monthly one to ones and every 3 months meetings to track progression and what we need to work on
- Creating and addressing emails-external and internal
Sales Advisor
Currys PC World
Hemel Hempstead, Dacorum
10.2020 - 05.2023
- Regular performance management, preparing development plans
- Providing innovative and new ideas to support the whole team and general work as an internal system
- Team Leading, coaching the team members
- Preparation and analysis of sales and marketing reports
- Preparing the schedule, coordinating meetings
- Proceeding recruitment process for the branch
- Conducting research and preparing documents
- Achieved service time and quality targets
- Optimizing team training and staff development
- Supervised work of colleagues to deliver work on schedule
- Created plans and communicated deadlines to complete projects on time
- Collecting and checking the materials accuracy for the purpose of providing and match proper person with the expected training and specialization
- Encouraged add-on purchases by cross-selling techniques and up-selling, mentoring and passing that knowledge to the team
- Working with regulated financial products, making sure that they are sold and applied correctly
- Going the extra mile to research and reassure that proposed products are suitable and answering customers’ expectations
- Inspire customers to explore products and solutions which previously they were not considering, inspiring and advising colleagues to maintain exceptional performance
- Processing as a broker credit agreement, according to law regulations
- Processing cash and card payments during busy shopping periods, in a very effective and time saving way
- Replenishing the stock, checking and preparing essential business documentation
- Processing compliance
- Building the web of contacts and base of customers
- Produced high-volume orders to effectively meet customer demand
- Preparing daily sales reports, cash management
- Building the report with the customers to provide a long term relation
- Exceeded goals through effective prioritization and consistent work ethic
Customer Service Advisor / Service Help, Front Office Management
Authorised Apple Service
Warsaw
10.2019 - 06.2020
- Establishing warm and friendly rapport whilst interacting with customers by phone, email and on live chat
- Conducting correspondence and preparing cost estimates of orders
- Organizing work and being the assist for other cooperating departments
- Assisting customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
- Resolving customer queries over the phone and by email
- Supporting customers experiencing technical difficulties by quickly identifying issues, qualifying customer expectations and conducting troubleshooting to achieve timely first-time resolution
- Actioned and resolved assigned customer queries within target time frames
- Input customer information, call notes and personal data onto internal database
- Upholding privacy and security requirements established by national legislation
- Close internal cooperation with 2 supervisors, handling enquires
- Tracking trending issues and prepared reports for supervisory team to address repeated concerns (excel reports)
- Promoting company products using approved techniques, increasing revenue and exceeding performance expectations
- Reports preparation, daily and monthly
Dormeo Sales Trainer
Studio Moderna S.A.
Warsaw
01.2018 - 02.2019
- Optimizing team training and staff development
- Increasing sales results in Warsaw district
- Developing complexed working knowledge of industry trends and improvements in process
- Preparing training meetings and sessions to upgrade and develop team skills
- Participate in multiple coaching and micromanaging trainings
- Mentor and train the sales team
- Prepared written materials for better communication and to settle down the gained knowledge and strategies
- Developed team communications and information for meetings
- Produced high-volume orders to effectively meet customer demand
- Preparation and analysis of sales and marketing reports
- Preparing the schedule, coordinating meetings
- Proceeding recruitment process for the branch
- Managing administrative functions on behalf of the general manager
- Conducting research and preparing documents
- Achieved service time and quality targets
- Supervised work of colleagues to deliver work on schedule
- Keeping up to the schedule
Head Office Assistance
Gebs Inc
Warsaw
02.2017 - 12.2017
- Preparation and analysis of sale and marketing reports
- Preparing the schedule, coordinating meetings
- Proceeding recruitment process for the branch
- Preparing reports
- Preparing PowerPoint presentations
- Inbox management for the office and the branch president
- Managing administrative functions on behalf of the president and trainers
- Conducting research and preparing documents
- Achieved service time and quality targets
- Sending out announcements and booking conference room, coordinating catering services
- Managing the composition and publishing the training materials for clients(corporate and individuals)
- Supervised work of contracted employees to deliver work on schedule
- Created plans and communicated deadlines to complete projects on time
- Collecting and checking the materials accuracy for the purpose of providing and matching proper people with the expected training and specialization
- Upholding privacy and security requirements established by national legislation
- Overlooking and administrating the conference rooms and supplies needed
Education
Personal Trainer with Medical Specialisation. - Medical Trainer and Gym Instructor
Health Factory Sp.Zo.o.
Higher National Diploma - LCCI International Qualifications
Pearson Education Limited
London, ENGCertificate of Higher Education - Geology
University of Warsaw
GCSEs - Economic and Managerial Profile
Maria Curie High School
Skills
- Interpersonal skills
- Problem-solving
- Quick learner
- Task-oriented
- Hardworking
- Time management
- Productivity optimization
- Self-development
- Team player
- Optimism
- Independent work
- Professionalism
- Punctuality
- Office management
- Sales
- Mentoring
- Service preparation
- Human resources
- Customer service
- Payment handling
- Strategies and goals
- Salesforce
- Interpersonal communication
- Customer relationships
- Influential communication
- Lead generation techniques
- Product knowledge
- Strategic prospecting
- Upselling
- Change management
- Data privacy regulations
- Customer satisfaction assessments
Custom
My private time I love to spend actively with my family, explore and visit new places. I am passionate about movies and dancing (Kizomba, Semba, Bachata), but will not say no to good book as well.
Timeline
Account Manager
Civica Medical Billing and Collection
10.2024 - 01.2025
Senior Customer Service Administrator/ Leads Account Manager for ECO4 Scheme
Carbon Rewind
05.2023 - 09.2024
Sales Advisor
Currys PC World
10.2020 - 05.2023
Customer Service Advisor / Service Help, Front Office Management
Authorised Apple Service
10.2019 - 06.2020
Dormeo Sales Trainer
Studio Moderna S.A.
01.2018 - 02.2019
Head Office Assistance
Gebs Inc
02.2017 - 12.2017
Higher National Diploma - LCCI International Qualifications
Pearson Education Limited
Certificate of Higher Education - Geology
University of Warsaw
GCSEs - Economic and Managerial Profile
Maria Curie High School
Personal Trainer with Medical Specialisation. - Medical Trainer and Gym Instructor
Health Factory Sp.Zo.o.
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