Summary
Overview
Work History
Education
Skills
reading
Languages
Timeline
CustomerServiceRepresentative

Paulina Ortiz

Lexington,KY

Summary

Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.

Overview

1
1
year of professional experience

Work History

Translator and Interpreter

Leestown Dental Center
Lexington, KY
01.2022 - Current
  • Provided verbal summaries of non-English documents for immediate use.
  • Replicated flow, style and overall meaning of original texts.
  • Translated documents in English and Spanish
  • Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
  • Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
  • Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
  • Maintained message content, tone and emotion as closely as possible.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.

Business Assistant

Leestown Dental Center
Lexington, KY
01.2022 - Current
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Helped patients complete necessary medical forms and documentation.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Completed patient referrals to other medical specialists.
  • Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Referred patients to dental triage to treat severe or unusual symptoms or complaints.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
  • Enhanced customer experience using all omnichannel offerings.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
  • Gathered, organized and input information into digital database.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Collected, arranged and input information into database system.
  • Verified work aligned with service levels agreed and client requirements.
  • Generated reports detailing findings and recommendations.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Restaurant Waiter

La Taquisa
Lexington, KY
01.2022 - 01.2022
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Answered customers' questions, recommended items and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

No Degree - General Studies

Opportunity Middle College
Lexington, KY

High School Diploma -

Paul Laurence Dunbar High School
Lexington, KY
05.2017

Skills

  • Attention to Detail
  • Decision Making
  • Client Service
  • Translation Review
  • Interpersonal Communications
  • Fee Determination

reading

I enjoy reading memoirs and history knowledge . I've always been a huge reader. its a great hobby for relaxation and self-care.

Languages

Spanish
Native or Bilingual

Timeline

Translator and Interpreter

Leestown Dental Center
01.2022 - Current

Business Assistant

Leestown Dental Center
01.2022 - Current

Restaurant Waiter

La Taquisa
01.2022 - 01.2022

No Degree - General Studies

Opportunity Middle College

High School Diploma -

Paul Laurence Dunbar High School

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Paulina Ortiz