Paulina Ortiz
Anaheim,CA
Summary
Extensive understanding of the night club serving experience and POS systems. With over 2 years of experience, I know how to effectively communicate and serve to provide an elevated bottle service experience. All this while effectively upselling product and helping drive sales.
Weight:120
Height: 5''4
Overview
2
2
years of professional experience
Work History
Lead Model Cocktail Waitress
Conga Room Live
02.2023 - Current
- Upsold bottles/ section upgrades
- Promote the club to generate business and section reservations
- Served alcoholic beverages in club/bar environment.
- Greeted new customers, discussed specials and took bottle and cocktail orders.
- Maintained customer satisfaction with timely table check-ins to assess beverage needs & satisfaction.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Accurate use of POS system.
- Ensure exceptional experience of all VIP guest
- Correct POS error for all waitressing staff
- Input comps, discounts, etc
- Train new waitressing staff
Model Cocktail Waitress
Yost Theatre
08.2022 - Current
- Greet and direct guest to their sections
- Engage Guest in conversation to understand preference for upselling purposes
- Provide an elevated experience
- Tailored shows to fit client celebrations
- Accurate use and input of POS Clover system & toast system
- Kept tables clean and fully stocked.
- Anticipated needs.
- Assisted lead in lead duties
- Deliver final bill.
Model Cocktail Waitress
Penthouse Dayclub
02.2023 - 06.2023
- Upselling bottles and tables
- Promoted venue to bring in business/ enticed clients to book sections.
- Served alcoholic beverages in club/bar environment.
- Greeted new customers, discussed specials and took bottle orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Anticipated guest needs to provide exceptional service
Model Cocktail Waitress
Rumba Room Live
08.2021 - 08.2022
- Greet and direct guest to their sections
- Engage Guest in conversation to understand preference for upselling purposes
- Provide an elevated experience
- Tailored shows to fit client celebrations
- Accurate use and input of POS micros system
- Kept tables clean and fully stocked.
- Anticipated needs.
- Deliver final bill.
Education
Associate of Arts - Social Sciences
Fullerton College
Fullerton, CACertificate - Seller/Server Alcohol License
Serving Alcohol Online
United States 11.2021
Skills
- Excellent Customer service
- Training/ Onboarding new waitresses
- Correcting POS errors and inputting comps, etc
- Excellent Upselling Skills
- Multiple POS systems Knowledge
- Friendly/ Outgoing
- Guest escalations
- Multitasking in quick paced settings
- Vigilant to serving needs
- Team Player
- Accurate
- Quick Learner
Languages
English
Spanish
Timeline
Lead Model Cocktail Waitress
Conga Room Live
02.2023 - Current
Model Cocktail Waitress
Penthouse Dayclub
02.2023 - 06.2023
Model Cocktail Waitress
Yost Theatre
08.2022 - Current
Model Cocktail Waitress
Rumba Room Live
08.2021 - 08.2022
Associate of Arts - Social Sciences
Fullerton College
Certificate - Seller/Server Alcohol License
Serving Alcohol Online
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