Paulina Ortiz
Lexington,KY
Summary
Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Overview
7
7
years of professional experience
Work History
Paralegal
Ahmad Law Office, PLLC
03.2024 - Current
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Improved client trust and satisfaction, providing comprehensive support and updates throughout case progression.
- Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
Translator and Interpreter
Leestown Dental Center
01.2022 - 03.2024
- Provided verbal summaries of non-English documents for immediate use
- Replicated flow, style and overall meaning of original texts
- Translated documents in English and Spanish
- Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding
- Maintained message content, tone and emotion as closely as possible
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns
Business Assistant
Leestown Dental Center
01.2022 - 03.2024
- Scheduled, rescheduled and cancelled appointments for dental patients
- Helped patient’s complete necessary medical forms and documentation
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
- Adhered to strict HIPAA guidelines to protect patient privacy
- Conducted communications and transactions with patients and visitors to foster positive experience
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Answered telephone calls to offer office information, answer questions and direct calls to staff
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Gathered, organized and input information into digital database
- Collected, arranged and input information into database system
Restaurant Waiter
La Taquiza
03.2018 - 12.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Kept register accurate through correct billing, payment processing and cash management practices
- Noted special patron requests and followed up with kitchen to confirm delivery
- Answered customers' questions, recommended items and recorded order information
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
Education
No Degree - General Studies
Opportunity Middle College
Lexington, KY05.2017
High School Diploma -
Paul Laurence Dunbar High School
Lexington, KY05.2017
Skills
- Attention to Detail
- Decision Making
- Client Service
- Translation Review
- Interpersonal Communications
- Fee Determination
- Client communication
- Document preparation
- Calendar management
- File organization
- Document filing
Reading
I enjoy reading memoirs and history knowledge. It’s a great hobby for relaxation and self-care.
It’s essential to pay close attention to the finer details.
Timeline
Paralegal
Ahmad Law Office, PLLC
03.2024 - Current
Translator and Interpreter
Leestown Dental Center
01.2022 - 03.2024
Business Assistant
Leestown Dental Center
01.2022 - 03.2024
Restaurant Waiter
La Taquiza
03.2018 - 12.2022
No Degree - General Studies
Opportunity Middle College
High School Diploma -
Paul Laurence Dunbar High School
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