Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paulina Ortiz

Columbus,GA

Summary

Customer service Representative Service provider for customers with over 4 years in Customer Service. Possesses deep understanding of traditional and emerging marketing channels, experience in digital marketing including social media platforms and tools, and event planning expertise. Submitting this resume to secure a position as a Service Representative with a company where the following acquired skills in product promotion, problem solving, and record preparation contribute to the bottom line. Fort Riley, KS, USA Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Well-versed in enhancing learning and developing well-rounded students through the use of oral and written activities. Specializing in the use of technology resources in classroom environments.

Overview

5
5
years of professional experience

Work History

ELA Teacher

Usd475
Junction City, KS
09.2023 - 05.2024
  • Incorporated current events into English language arts lessons.
  • Utilized various teaching methods such as lectures, discussions, demonstrations, projects, field trips.
  • Developed lesson plans and instructional materials to meet the needs of individual students.
  • Assessed student performance through formative and summative assessments.
  • Established effective communication with parents regarding student progress.
  • Facilitated parent-teacher conferences as needed throughout the year.

Customer Service Representative

GC Services Limited Partnership
08.2021 - 03.2022
  • Delivered amazing customer service
  • Resolved billing issues for customers
  • Help document payment and other transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
  • Improved product knowledge skills to understand customer needs and provide real, effective solutions.

Customer Service Representative

Empire Today
10.2019 - 07.2021
  • Experience in member/customer service in a call center and sales marketing
  • Documented, researched and resolved customer service issues.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Diploma -

Paso Del Norte Academy
12.2018

Skills

  • Effective verbal and written communication skills
  • Bilingual: Proficient in speaking and writing in Spanish
  • Decision Making
  • Positive Attitude
  • Sales & Customer Service
  • Building Customer Trust and Loyalty
  • Transaction Processing
  • Understanding Customer Needs
  • Student Motivation
  • Lesson Planning
  • Translation and Interpretation Services
  • Call Documentation
  • Calm and Professional Under Pressure
  • Customer Account Management

Timeline

ELA Teacher

Usd475
09.2023 - 05.2024

Customer Service Representative

GC Services Limited Partnership
08.2021 - 03.2022

Customer Service Representative

Empire Today
10.2019 - 07.2021

Diploma -

Paso Del Norte Academy
Paulina Ortiz