Paulina Pena
Las Vegas,NV
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
15
15
years of professional experience
Work History
Hairstylist
Self-Employed
11.2014 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Hairstylist
Supercuts
12.2011 - 10.2014
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Processed payments, entering sales in register for prompt customer service.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Organized sales area and work station to showcase products and boost sales.
- Maintained regular client list and successfully handled walk-in customers.
- Increased revenue through effective customer service and inventory management.
Customer Service Representative
Adecco Employment Services
01.2009 - 05.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Hairstylist - Cosmetology
Euphoria
Las Vegas, NV12.2009
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Customer Consultation
- Detail-orientated
- Schedule Management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- [State] Licensed Cosmetologist
Timeline
Hairstylist
Self-Employed
11.2014 - Current
Hairstylist
Supercuts
12.2011 - 10.2014
Customer Service Representative
Adecco Employment Services
01.2009 - 05.2011
Hairstylist - Cosmetology
Euphoria
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