Paulina Pitera
Allentown,PA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Waitress
Torre Restaurant
09.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
Camp Counselor
Future Stars Day Camp
06.2016 - 08.2021
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
Keyholder
Garage Clothing USA
09.2020 - 05.2021
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Opened inventory boxes and restocked shelves.
- Trained and mentored new employees.
- Improved customer service by projecting friendly and knowledgeable attitude.
Education
Business Management/ Marketing
Penn State University
University Park, PA05.2024
High School Diploma -
Parkland High School
Allentown, PA05.2020
Skills
- Cleanliness & Legal Standards
- Sales Proficiency
- Time Management
- Multitasking Strengths
- Professional Relationships
- Suggestive Selling
- Sales Expertise
- Attentive Service
Languages
Polish
Native or Bilingual
Timeline
Waitress
Torre Restaurant
09.2021 - Current
Keyholder
Garage Clothing USA
09.2020 - 05.2021
Camp Counselor
Future Stars Day Camp
06.2016 - 08.2021
Business Management/ Marketing
Penn State University
High School Diploma -
Parkland High School
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