Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Server
PAULINA PLAZA

PAULINA PLAZA

Steamboat Springs,Colorado

Summary

Dynamic server with a strong work ethic and exceptional customer service experience. Proven ability to enhance guest satisfaction through personalized service and effective multitasking in high-volume settings. Skilled in cash handling, fostering positive relationships with customers and boosting repeat visits.

Motivated person, with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Salt & Lime
05.2022 - 05.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS and TOAST systems to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

SERVER

Big House Burgers
09.2022 - 05.2025
  • Worked with POS and TOAST system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Server

APRES BURGER BISTRO
11.2019 - 04.2022
  • Worked TOAST system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Education

BBA - Journalism And Mass Communication

UNIVERSIDAD DEL VALLE DE MÉXICO
MEXICO CITY
07-2013

Skills

  • Strong work ethic
  • Exceptional customer service
  • Professional appearance
  • Memory retention
  • High volume dining
  • Team collaboration
  • Allergy awareness
  • Multitasking and organization
  • Positive guest interactions

Certification

  • ETIPS Certification, Health Communications, Inc. #5264137

Languages

Spanish
Native or Bilingual
English
Full Professional
French
Elementary

Timeline

SERVER

Big House Burgers
09.2022 - 05.2025

Server

Salt & Lime
05.2022 - 05.2025

Server

APRES BURGER BISTRO
11.2019 - 04.2022

BBA - Journalism And Mass Communication

UNIVERSIDAD DEL VALLE DE MÉXICO

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