Paulina Quintanilla
Mission,TX
Summary
Strategic Logistics Manager with expertise in optimization, shipment tracking, and process improvement. Enhances operational efficiency and reduces costs through effective carrier management. Leads projects to streamline operations and improve delivery schedules, fostering strong client relationships and enhancing order fulfillment and customer satisfaction.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Logistics Manager
Sgy Logix Inc.
Montreal, QC
08.2022 - Current
- Led projects to optimize logistics operations and strategic planning initiatives.
- Coordinated logistics operations, ensuring timely delivery of goods to customers.
- Implemented process improvements that enhanced order fulfillment and shipment tracking efficiency.
- Analyzed corporate logistics processes to identify opportunities for cost reduction and productivity improvements.
- Negotiated contracts with carriers to secure optimal pricing for transportation services.
- Trained team members on logistics best practices and safety procedures.
- Distributed tasks based on team members' strengths to optimize workflow.
- Reviewed invoices for accuracy prior to payment processing with carriers and vendors.
Freight Dispatcher
Sgy Logix Inc. - Mexico
Monterrey, N.L
11.2019 - 08.2022
- Coordinated freight movements to optimize delivery schedules and routes.
- Monitored and tracked shipment progress, ensuring timely deliveries and proactive issue resolution.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Resolved disputes between customers and carriers, maintaining strong partnerships and minimizing service disruptions.
- Evaluated carrier performance against contracted service levels and implemented necessary corrections.
- Cultivated relationships with key suppliers, enhancing service quality and competitive pricing.
- Implemented customer feedback mechanisms to improve service quality and customer satisfaction.
- Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
Customer Service Representative
Grupo Gayosso
Monterrey, N.L
10.2018 - 01.2019
- Informed customers about service upgrades, new offerings, and account changes to enhance their experience.
- Improved customer retention by presenting tailored discount options based on individual needs.
- Coordinated service appointments and followed up to ensure client satisfaction.
- Surpassed sales goals through implementation of successful marketing strategies.
Logistics Intern
Caz Logistics
Monterrey, N.L
02.2018 - 06.2018
- Coordinated shipping schedules, ensuring timely delivery of goods to meet customer expectations.
- Analyzed customer feedback to enhance service quality standards, resulting in improved customer satisfaction.
- Prepared documents required for customs clearance of imported goods.
Education
MBA - Logistics Management
Universidad Del Valle De Mexico
Monterrey, N.L06-2022
Bachelor of Arts - International Relations
Universidad Autonoma De Nuevo Leon
Monterrey, N.L12-2019
Skills
- Logistics optimization
- Shipment tracking
- Import and export operations
- Carrier management
- Process improvement
- Budget planning
- Carrier management
- Client relationship management
- Attention to detail
- Conflict resolution
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Certificate in Customs and Foreign Trade
Affiliations
- Volunteer, Library Assistant- (Monterrey,N.L) Aug 2018 - Dec 2018
Timeline
Logistics Manager
Sgy Logix Inc.
08.2022 - Current
Freight Dispatcher
Sgy Logix Inc. - Mexico
11.2019 - 08.2022
Customer Service Representative
Grupo Gayosso
10.2018 - 01.2019
Logistics Intern
Caz Logistics
02.2018 - 06.2018
MBA - Logistics Management
Universidad Del Valle De Mexico
Bachelor of Arts - International Relations
Universidad Autonoma De Nuevo Leon