Paulina Ramirez Ontiveros
Los Molinos,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Employee
Baskin Robins
02.2022 - 07.2023
- Supported and coached employees as part of successful training initiatives.
- Worked with POS system to place orders,processed sales transactions for cash, debit, and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Cultivated warm relationships with regular customers.
- Maintained clean,organized, and kept work area sanitary.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Employee
La Mexicana Taco Stand
03.2020 - 06.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
Education
Associate of Arts - Business
Butte College
Oroville, CA06.2026
High School Diploma -
Los Molinos High School
Los Molinos, CA06.2023
Skills
- Adaptability and Flexibility
- Managing Multiple Tasks
- Verbal and Written Communication
- Fluency in Spanish
- Cash Handling Accuracy
- Positive Customer Engagement
- Register Opening and Closing
- Teamwork and Collaboration
Languages
Spanish
Full Professional
Timeline
Employee
Baskin Robins
02.2022 - 07.2023
Employee
La Mexicana Taco Stand
03.2020 - 06.2020
Associate of Arts - Business
Butte College
High School Diploma -
Los Molinos High School