Summary
Overview
Work History
Education
Skills
Timeline
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Paulina Redford

Downey,CA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience

Work History

Doctor's Assistant

Bixby Animal Clinic
08.2021 - Current
  • MAssisted healthcare professionals with patient intake and documentation processes.
  • Provided administrative support by updating patient records in electronic health systems.
  • Supported physicians in conducting physical examinations, performing diagnostic tests, and interpreting results to inform appropriate interventions.
  • Provided exceptional support during emergencies by remaining calm under pressure while following established protocol for crisis management.
  • Facilitated communication between patients and medical staff to enhance service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed schedules of 7+ doctors and 40+ appointments daily while maintaining a streamlined flow and excellent customer service.

Sales Associate

Hollister
09.2015 - 09.2020
  • Delivered exceptional customer service, enhancing overall shopping experience.
  • Assisted in inventory management, ensuring accurate stock levels and organization.
  • Collaborated with team to achieve sales targets through effective product promotions.
  • Trained new associates on sales techniques and operational procedures.
  • Executed daily cash handling processes accurately, maintaining financial integrity of transactions.

Federal Passport Agent

CSUDH
07.2018 - 03.2020
  • Processed hundreds of passport applications, ensuring compliance with federal regulations and accuracy of submitted documentation.
  • Coordinated communication between applicants and government agencies to facilitate timely processing of travel documents.
  • Trained new staff on application procedures and customer service protocols, enhancing team efficiency and client satisfaction.
  • Implemented streamlined workflows that reduced processing times for passport applications significantly.

Education

Bachelor of Science - Cellular And Molecular Biology

CSUDH
Carson, CA
05-2021

Skills

  • Direct patient care
  • Interpreting laboratory results
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Conflict resolution

Timeline

Doctor's Assistant

Bixby Animal Clinic
08.2021 - Current

Federal Passport Agent

CSUDH
07.2018 - 03.2020

Sales Associate

Hollister
09.2015 - 09.2020

Bachelor of Science - Cellular And Molecular Biology

CSUDH

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