Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
References
Timeline
Generic

PAULINA ROBINS

Conroe,TX

Summary

Experienced HR professional with a diverse background in managing medical leave programs, workers' compensation, talent acquisition, employee relations, and compliance. Proven expertise in supporting employees through complex leave processes, coordinating with participants to ensure timely resolutions, and implementing return-to-work programs. Skilled in workforce planning, recruiting for a variety of positions, and leading wellness and safety initiatives. Adept at streamlining operations, conducting HR audits, managing grants, and enhancing community engagement. A strategic thinker with a focus on optimizing organizational performance and fostering a positive work environment

Overview

28
28
years of professional experience

Work History

Account Executive to the CFO

Spikes Group Inc.
08.2016 - Current
  • Prepared and analyzed detailed financial reports, ensuring accuracy and clarity for executive presentations and meetings.
  • Oversaw corporate accounts, including billing, invoicing, and reconciliation, resolving discrepancies to maintain operational efficiency.
  • Drafted and reviewed executive-level correspondence, reports, and presentations, ensuring alignment with corporate messaging and strategic goals.
  • Acted as a liaison between the CFO’s office and other departments, streamlining communication and aligning team initiatives with organizational priorities.
  • Proactively monitored financial risks, providing insights and recommendations to mitigate potential challenges and optimize business performance.
  • Collaborated on cross-functional projects, managing timelines, deliverables, and reporting updates directly to the CFO.

Medical Leave and Workers Comp Specialist

Conroe ISD
02.2016 - 08.2018
  • Administered and managed medical leave programs (FMLA, STD, LTD), ensuring compliance with federal, state, and company policies
  • Processed and monitored workers' compensation claims, collaborating with insurance providers, employees, and medical professionals to facilitate timely resolutions
  • Supported employees through leave processes, providing guidance on eligibility, required documentation, and return-to-work plans
  • Maintained confidential and accurate records for all leave and claims, ensuring compliance with legal and organizational requirements
  • Prepared detailed reports on leave trends, workers' compensation costs, and incident rates, contributing to policy updates and strategic planning
  • Delivered training and education to employees and management on leave policies, workers' compensation procedures, and workplace safety

Human Resource Supervisor

United Parcel Service
08.2007 - 08.2016
  • Talent Acquisition & Staffing: Recruited and staffed a wide range of positions, including unionized labor, executives, marketing, sales, finance, communications, drivers, warehouse, airport, and administrative staff
  • HR Operations & Compliance: Conducted annual internal HR audits and managed employee relations investigations, including union grievances, recommending resolutions for final decisions
  • Safety and Wellness Leadership: Served as Safety Co-Chair, organizing wellness, education, and job fairs, managing follow-ups for injured employees, and developing new wellness programs and safety initiatives
  • Community Engagement & Grants Management: Led the Community Involvement Committee, overseeing district grants and sponsorships, while coordinating volunteer events and activities
  • Seasonal Workforce Planning: Partnered with external vendors during peak seasons to recruit, hire, and train over 300 contingent workers.

Medical Office Assistant

Dr. Larry G. Schneider MD
01.1997 - 01.2009
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Education

Certificate - Finance

Houston Community College

PHR Certification -

Vocational Online School
02-2025

Skills

  • Financial Management
  • Community Engagement
  • Operations & Event Coordination
  • Safety and Risk Management
  • HR policies implementation
  • Diversity and inclusion
  • Recruitment and selection
  • Team building and leadership
  • Workforce planning

Languages

Spanish
Native or Bilingual

Volunteer Experience

  • Code Red Athletics -Youth Basketball League
  • United Way
  • Girls and Boys Club of Greater Houston
  • Susan G Komen
  • Houston Rise and Shine
  • Houston Back to School Fest
  • Houston Food Bank
  • North Area Assistant Ministries
  • Junior Achievement of Southeast Texas
  • Over Under Assistant Ministries

References

Ulyess Gary - President of US and airline security - UPS - 954-295-7882

Victor Bennett - Founder and CEO - Code Red Athletics - 903-926-3029

David Wallace - Senior Operations Manager - Spikes Group Inc. - 281-216-4432


Timeline

Account Executive to the CFO

Spikes Group Inc.
08.2016 - Current

Medical Leave and Workers Comp Specialist

Conroe ISD
02.2016 - 08.2018

Human Resource Supervisor

United Parcel Service
08.2007 - 08.2016

Medical Office Assistant

Dr. Larry G. Schneider MD
01.1997 - 01.2009

Certificate - Finance

Houston Community College

PHR Certification -

Vocational Online School

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PAULINA ROBINS