Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paulina Robles

South Bound Brook,NJ

Summary

Responsible worker with excellent troubleshooting, customer service, and analytics skills, coupled with more than 7 years of experience in banking and sales in Ecuador.

To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills, eager to secure a level position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Facility Staff Member

barry's boot camp gym
Manhattan, NY
02.2018 - 06.2018
  • Ensured facility was properly maintained and cleaned daily, including vacuuming, mopping, dusting, and trash removal.
  • Provided support services to staff members in order to ensure smooth operations.
  • Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
  • Washed windows, walls, and ceilings to ensure a clean environment for customers.
  • Cleaned and sanitized restrooms using appropriate cleaning products.
  • Removed trash from bins and disposed of it properly according to regulations.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.

Bank Teller

Guayaquil Bank
Ambato, Ecuador
10.2012 - 12.2013
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Provided assistance to other tellers during peak business hours as needed.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Prepared reports on transaction activity for management review.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.

Auto Parts Manager

Alvarado Group
Ambato, Ecuador
02.2009 - 06.2011
  • Developed and implemented efficient inventory control systems to ensure accurate stock levels.
  • Maintained records of sales, returns, warranties and other transactions.
  • Researched potential vendors to identify cost-effective sources of supply.
  • Ensured compliance with all safety regulations in the store.
  • Assisted customers in locating specific parts or items requested by them.
  • Implemented new processes or procedures when necessary to improve efficiency.
  • Researched industry trends and competitor activities in order to stay ahead of the competition.
  • Operated point of sales and parts lookup computer systems.
  • Received, examined and reshelved returned parts.
  • Developed strategic sales initiatives to pitch products and services.

Sales Representative

Alvarado Group
Ambato, Ecuador
01.2008 - 02.2009
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Analyzed customer feedback to improve products and services.
  • Maintained accurate records of all sales and prospecting activities.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Negotiated pricing contracts with customers to maximize profits.
  • Reviewed monthly performance against targets set by management team.
  • Set up meetings with potential clients and listened to their wishes and concerns.

Cashier

Alvarado Group
Ambato, Ecuador
01.2007 - 01.2008
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.

Education

Cheff - Baking And Pastry Arts

Lescoffier Culinary Arts
Ambato-Ecuador
03-2015

Some College (No Degree) - Lawyer

Indoamerica University
Ambato-Ecuador

Skills

  • Computational mathematics
  • Math Skills
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Office and Docusign
  • Complaint resolution
  • Paperwork Processing
  • Problem Resolution
  • De-Escalation Techniques
  • Customer Service
  • Scheduling and Planning
  • Quality Assurance
  • Client Relations
  • Staff Collaboration
  • Office Supply Management
  • Strong interaction with clients

Languages

Spanish
Native/ Bilingual
English
Limited

Timeline

Facility Staff Member

barry's boot camp gym
02.2018 - 06.2018

Bank Teller

Guayaquil Bank
10.2012 - 12.2013

Auto Parts Manager

Alvarado Group
02.2009 - 06.2011

Sales Representative

Alvarado Group
01.2008 - 02.2009

Cashier

Alvarado Group
01.2007 - 01.2008

Cheff - Baking And Pastry Arts

Lescoffier Culinary Arts

Some College (No Degree) - Lawyer

Indoamerica University

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