Paulina Romanowski
Summary
Dynamic and results-driven Store Manager with a proven track record of success in driving lower volume store performance, developing top talent, and contributing to regional strategic initiatives. Recognized as a top-performing leader multiple years in a row, with the consistent ability to exceed business targets and deliver exceptional customer service. Demonstrated strength in team leadership, employee development and operational efficiency. Actively involved in regional projects, focused on innovation and growth, nd now seeking to bring the experience and passion for excellence to larger, high-impact location.
Overview
13
13
years of professional experience
Work History
AVP, Store Manager II
TD Bank NA
11.2018 - Current
- Lead, coach, and mentor banking professionals to achieve individual and store goals.
- Foster a high-performance culture centered on accountability and continuous improvement.
- Recruit, onboard, and retain top talent to maintain a skilled workforce.
- Develop and execute strategic plans to expand customer base, deposits, and lending portfolio.
- Identify new business opportunities through networking, community engagement, and market analysis.
- Monitor KPIs and implement action plans to meet sales targets consistently.
- Ensure exceptional service across all customer touchpoints, surpassing LEI targets.
- Oversee store operations to guarantee compliance, accuracy, and efficiency.
Assistant Store Manager
TD Bank NA
01.2012 - 11.2018
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Developed a loyal customer base through personalized service and tailored financial solutions.
Education
GED -
Joseph Bem High School No 1
Ostroleka, Poland06-2004
Skills
- Leading and motivating team
- Conflict resolution and decision making
- Knowledge of risk management and compliance
- Building and maintaining customer relationships
- Managing store schedules and operations
- Prioritizing tasks efficiently
- Driving sales of banking products
Languages
Polish
Native or Bilingual
Timeline
AVP, Store Manager II
TD Bank NA
11.2018 - Current
Assistant Store Manager
TD Bank NA
01.2012 - 11.2018
GED -
Joseph Bem High School No 1
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