Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
References
Timeline
Generic

Paulina Salazar

Brownsville

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Efficient Customer Service Team Member known for productivity and ability to complete tasks swiftly. Possess specialized skills in conflict resolution, communication, and time management. Excel in active listening, empathy, and problem-solving which are crucial for success in customer service roles. Committed to maintaining positive customer experiences and building strong relationships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Online Personal Shopper

Walmart
Brownsville
11.2023 - Current
  • Provided excellent customer service by responding promptly to inquiries and complaints.
  • Processed refunds, returns and exchanges efficiently.
  • Assisted in selecting items according to customer preferences.
  • Analyzed consumer feedback data to understand customer needs better.
  • Organized consistent hourly deliveries by smoothly selecting and purchasing items.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Asked store associates for help locating missing products.
  • Suggested comparable products to replace out-of-stock items.
  • Greeted customers and answered product or service questions.

Waitress

Mr. Taco
Brownsville
07.2023 - 12.2025
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Assisted in seating guests at tables or booths.
  • Organized take-out orders efficiently according to customer requests.
  • Processed payments accurately using cash registers or POS systems.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Waitress

SuperCream
Brownsville
07.2022 - 05.2023
  • Communicated daily specials to customers.
  • Processed payments accurately using cash registers or POS systems.
  • Assisted in seating guests at tables or booths.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Organized take-out orders efficiently according to customer requests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Presented food and beverages to guests at tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Trained new employees to perform duties.

Education

Master of Science - Criminal Justice

The University of Texas Rio Grande Valley
Brownsville, TX
09-2025

Bachelor of Science - Criminal Justice

The University of Texas Rio Grande Valley
Brownsville, TX
05-2025

Associate of Arts - General Studies

Texas Southmost College
Brownsville, TX
06-2022

High School Diploma -

Veterans Memorial Early College High School
Brownsville, TX
06-2022

Skills

  • Effective communication
  • Public speaking
  • Criminal justice research
  • Data analysis
  • Project management
  • Conflict resolution
  • Customer service
  • Case management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

  • Volunteering: Offers a chance to contribute to the community while building meaningful relationships.
  • Joining clubs and organizations: Encourages social interaction and connection through common interests.
  • Participating in community events: Strengthens social involvement and nurtures a feeling of inclusion.
  • Building strong communication skills: Enhances relationship-building and supports successful teamwork.

Certification

  • the Microsoft Office Specialist (MOS) certification

References

References available upon request.

Timeline

Online Personal Shopper

Walmart
11.2023 - Current

Waitress

Mr. Taco
07.2023 - 12.2025

Waitress

SuperCream
07.2022 - 05.2023

Master of Science - Criminal Justice

The University of Texas Rio Grande Valley

Bachelor of Science - Criminal Justice

The University of Texas Rio Grande Valley

Associate of Arts - General Studies

Texas Southmost College

High School Diploma -

Veterans Memorial Early College High School