Paulina Slezak
Broomfield,CO
Summary
Seasoned Store Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
2026
2026
years of professional experience
Work History
Store Manager
TJX Companies
2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Operations Manager
TJX Companies
11.2022 - 04.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Opeartions Manager
TJ Maxx, TJX Companies
02.2019 - 11.2022
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Customer Experience Manager, Merchandising Manager
Tj Maxx
03.2014 - 02.2019
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Increased employee retention through effective training and mentorship programs.
Small Business Owner
Spotless Cleaning Company
11.2010 - 08.2013
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
Restaurant Manager
Qdoba
05.2006 - 12.2009
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Education
Bachelor of Arts - Liberal Arts And General Studies
University Of Rzeszow, Poland
Rzeszow, Poland05.2006
Skills
- Problem-Solving
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Policies and procedures implementation
- Employee Motivation
- Staff Development
- Client Relations
Reading, Writing, Crafts, Performing Arts, Travel
WW 2 reader, author of many short stories published at local magazine in Poland with passion for do it yourself, crafts, baking and fashion.
Enjoying live show, concert, theater or ballet. Wouldn't say no to "80 Days Around The World".
Additional Information
Proficient in polish language.
Proficient in computer skills.
Languages
Polish
Native or Bilingual
Affiliations
- Ricardo Chavez Farmrs Insurance Agency - Hiring and Bussiness Consultant
Timeline
Operations Manager
TJX Companies
11.2022 - 04.2024
Opeartions Manager
TJ Maxx, TJX Companies
02.2019 - 11.2022
Customer Experience Manager, Merchandising Manager
Tj Maxx
03.2014 - 02.2019
Small Business Owner
Spotless Cleaning Company
11.2010 - 08.2013
Restaurant Manager
Qdoba
05.2006 - 12.2009
Bachelor of Arts - Liberal Arts And General Studies
University Of Rzeszow, Poland
Store Manager
TJX Companies
2024 - Current
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