Paulina Sommesi
Sycamore ,IL
Summary
Dynamic and results-driven professional with extensive experience in customer service. Proven ability in conflict resolution and effective communication, enhancing customer satisfaction. Skilled in point-of-sale operations and workflow optimization, consistently achieving high service standards while fostering a collaborative team environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Northwestern Medical Group
10.2025 - Current
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries and resolved concerns efficiently.
- Facilitated communication between patients and healthcare providers.
- Maintained accurate patient records using electronic health record systems.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Handled customer service inquiries in person, via telephone and through email.
Assistant General Manager
The Greenhouse
04.2024 - 08.2025
- Coordinated training sessions for staff, improving team performance and service delivery standards.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Monitored compliance with health and safety regulations, contributing to a safe workplace for all employees.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Achieving correct milk texture and temperature, creating visually appealing latte art.
- Stocking and facing retail shelving, ensuring shelf life was up to date.
- Addressing customer inquiries and resolving any issues or complaints with professional courtesy.
- Coordinating with vendors to place orders.
- Contributing to creating a cohesive team environment.
Hostess/Server
Illinois Crafted
07.2021 - 06.2024
- Welcomed guests and managed seating arrangements to optimize flow and enhance guest experience.
- Coordinated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Assisted in training new team members on service protocols and customer engagement techniques.
- Resolved guest inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Maintained cleanliness and organization of front-of-house areas to promote a welcoming atmosphere.
- Monitored dining area activity, adjusting seating plans as necessary to accommodate peak periods effectively.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Input orders accurately into POS terminal, split bills and accepted payments.
Barista
Corner Grind
04.2023 - 12.2023
- Crafted high-quality espresso beverages to enhance customer satisfaction.
- Operated point-of-sale system efficiently, managing cash and credit transactions accurately.
- Monitored inventory levels, restocking supplies as needed to maintain service flow.
- Engaged with customers to provide personalized service, fostering a welcoming atmosphere.
- Implemented efficient workflow processes, reducing wait times during peak hours.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Certification - Esthetics
Tricoci University of Beauty Culture
Elgin, IL06-2024
High School Diploma -
Kaneland High School
Maple Park, IL03-2023
Skills
- Customer service
- Conflict resolution
- Communication skills
- Time management
- Team collaboration
- Sanitation guidelines adherence
- Point of sale operation
- Workflow optimization
- Phone etiquette
Certification
- Licensed Esthetician
- Food Handler Certified 06/2025-06/2027
Timeline
Patient Service Representative
Northwestern Medical Group
10.2025 - Current
Assistant General Manager
The Greenhouse
04.2024 - 08.2025
Barista
Corner Grind
04.2023 - 12.2023
Hostess/Server
Illinois Crafted
07.2021 - 06.2024
Certification - Esthetics
Tricoci University of Beauty Culture
High School Diploma -
Kaneland High School