Paulina Vaca
Chico,CA
Summary
Seeking a challenging career with a well-established company where my skills are utilized and enhanced.
Overview
6
6
years of professional experience
Work History
Social Services Associate
Butte County Children Services
07.2022 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
- Facilitated successful transitions from institutional settings back into the community through comprehensive discharge planning.
- Provided support to social service clients in navigating available resources.
- Monitored progress towards service plan goals.
- Facilitated communication between clients and other service providers.
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- I provided transport services to children, teenagers and individuals with disabilities.
Crew Leader
Cleaning with Niche
09.2019 - 08.2024
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Implemented quality control measures to ensure consistent results across all completed tasks and projects.
- Reduced employee turnover rates by fostering a positive work culture and offering opportunities for growth and development.
- Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Assisted in the recruitment process by reviewing applications, conducting interviews, and making hiring recommendations based on skill set compatibility with company needs.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
Disaster Case Manager
AmeriCorps
11.2020 - 06.2021
- Interviewed clients to determine what services they may qualify for and would best address their needs.
- Used critical thinking to communicate and deescalate distressed clients.
- Knowledge in utilizing computer software programs, including Microsoft Word and Excel to document work completed and create reports.
- Maintained strong interpersonal and communication skills.
- Conducted Needs Assessment, Intake, and Triage to further access the clients needs.
- Improved disaster recovery outcomes by developing and implementing comprehensive case management plans.
- Connected clients with critical resources such as mental health counseling or legal aid when needed, promoting holistic recovery efforts.
- Provided emotional support to clients during crisis situations, demonstrating empathy and professionalism under challenging circumstances.
- Developed tailored action plans for clients, addressing immediate safety concerns, housing stability, financial security, and other essential needs.
Crew Member
Cold Stone
03.2018 - 12.2018
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Worked well with teammates and accepted coaching from management team.
- Stocked shelves to organize aisles in assigned department.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
Bachelor degree in Criminal Justice with a Minor in Psychology -
California State University Chico
Chico, CA12.2020
High School Diploma -
San Ysidro High School
San Diego, CA06.2016
Skills
- Behavior management strategies
- Highly adaptable and versatile
- Team Collaboration
- Decision-Making
- Problem-Solving
- Case File Management
- Interpersonal Communication
- Participation in professional development activities
- Ability to work with children with special needs
- Time management
- Detail Oriented
- Fluent in Spanish
- Dependable and Responsible
Community Service
- Went to the Butte County juvenile hall with my Chico State POLS 257 class and gained knowledge about the facility.
- Volunteered for wags and whiskers.
- Volunteered at Father Joes Village. I maintained a clean, neat, and operational facilities to serve program needs. As well as, provided and served meals for residents in the facility.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Social Services Associate
Butte County Children Services
07.2022 - Current
Disaster Case Manager
AmeriCorps
11.2020 - 06.2021
Crew Leader
Cleaning with Niche
09.2019 - 08.2024
Crew Member
Cold Stone
03.2018 - 12.2018
Bachelor degree in Criminal Justice with a Minor in Psychology -
California State University Chico
High School Diploma -
San Ysidro High School
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