Paulina Villalvazo
Woodland,CA
Overview
2026
2026
years of professional experience
Work History
Population Health Specialist
Community Medical Centers
2021 - Current
- Monitors care team panel adherence.
- Performs care team patient in-reach and schedules appointments for patients with gaps in care.
- Monitors gap in care lists for patients assigned to care team panel.
- In-reach non-engaged patients (patients who have not been seen in the past year)
- Sends in-reach letters to patients with identified gaps in care.
- Participates in leadership and healthplan meetings as required.
Medical Receptionist
Community Medical Centers
2008 - 2021
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Managed patient appointments efficiently, reducing wait times significantly.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Supported positive patient experience by offering assistance with filling out health forms.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
EMT-Basic
Campbell Soup Supply
2006 - 2007
- Conducted patient intake and triage procedures.
- Utilized communication devices to maintain contact with supervisors.
Warehouse Worker
Gymboree
2003 - 2006
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Waitress
Mr.taco
1997 - 2003
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
Education
No Degree -
Woodland Community College
Woodland, CASkills
- Front desk operations
- Patient scheduling
- Patient registration
- Insurance verification
- Payment collection
- HIPAA guidelines
Languages
Spanish
Full Professional
Timeline
Population Health Specialist
Community Medical Centers
2021 - Current
Medical Receptionist
Community Medical Centers
2008 - 2021
EMT-Basic
Campbell Soup Supply
2006 - 2007
Warehouse Worker
Gymboree
2003 - 2006
Waitress
Mr.taco
1997 - 2003
No Degree -
Woodland Community College