Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paulina Villalvazo

Woodland,CA

Overview

2026
2026
years of professional experience

Work History

Population Health Specialist

Community Medical Centers
2021 - Current
  • Monitors care team panel adherence.
  • Performs care team patient in-reach and schedules appointments for patients with gaps in care.
  • Monitors gap in care lists for patients assigned to care team panel.
  • In-reach non-engaged patients (patients who have not been seen in the past year)
  • Sends in-reach letters to patients with identified gaps in care.
  • Participates in leadership and healthplan meetings as required.

Medical Receptionist

Community Medical Centers
2008 - 2021


  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Managed patient appointments efficiently, reducing wait times significantly.
  • Improved workflow efficiency, organizing back-office supplies and equipment.
  • Supported positive patient experience by offering assistance with filling out health forms.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.

EMT-Basic

Campbell Soup Supply
2006 - 2007


  • Conducted patient intake and triage procedures.
  • Utilized communication devices to maintain contact with supervisors.

Warehouse Worker

Gymboree
2003 - 2006


  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Waitress

Mr.taco
1997 - 2003


  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.

Education

No Degree -

Woodland Community College
Woodland, CA

Skills

  • Front desk operations
  • Patient scheduling
  • Patient registration
  • Insurance verification
  • Payment collection
  • HIPAA guidelines

Languages

Spanish
Full Professional

Timeline

Population Health Specialist

Community Medical Centers
2021 - Current

Medical Receptionist

Community Medical Centers
2008 - 2021

EMT-Basic

Campbell Soup Supply
2006 - 2007

Warehouse Worker

Gymboree
2003 - 2006

Waitress

Mr.taco
1997 - 2003

No Degree -

Woodland Community College

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Paulina Villalvazo