Paulina Villasenor
Lake Elsinore,CA
Summary
Personable and driven individual who excels at working collaboratively and supporting team members. Possessing a strong work ethic, I am committed to completing tasks responsibly and on time while diligently following instructions. Natural leadership abilities enable me to effectively guide and motivate teams towards achieving shared goals.
Overview
9
9
years of professional experience
Work History
Senior Park Aide (Supervisor)
Lake Perris State Recreation Area State Park
07.2018 - Current
- Provided leadership and supervision to a diverse team of 60 staff members
- Conducted training sessions for newly hired seasonal park aides
- Maintained facilities with supplies, assisted construction and maintenance staff with projects.
- Investigated complaints from visitors.
- Provided translation support for State Park Rangers when needed.
Medical Billing & Coding
Quick Recovery
08.2021 - 03.2024
- Facilitated learning by integrating hands-on activities that reinforced fundamental principles of medical billing and coding processes.
- Maintained up-to-date knowledge of changes in medical coding standards and regulations, ensuring compliance across the organization.
- Creating and submitting medical claims to patients and insurance companies, ensuring accuracy and completeness.
- Checking patients insurance coverage and eligibility before billing
- Following up on claims and initiating appeals for denied ones withing standard billing cycle timeframes.
- Collaborating with medical cods and other healthcare professionals to ensure accurate billing and to resolve discrepancies.
- Calling 10 different insurance companies for updates on claims statues and to clarify billing details.
- Tracking, reviewing, and reporting on billing metrics, trends, and periodic audits to ensure compliance and accuracy.
- Adhering to HIPAA regulations, ensuring patients confidentiality at all times.
Payroll
Life Care Center of Menifee
02.2020 - 08.2020
- Performed tasks involving processing paychecks and bills, consolidating timesheet data accurately, conducting thorough checks for timesheets precision of over 100 staff, calculating precise paycheck amounts, and efficiently managing paper check processing.
Front Desk Receptionist
Life Care Center of Menifee
09.2019 - 08.2020
- Provided essential administrative support to facilitate daily activities in an office environment
- Demonstrated strong organizational skills by monitoring supplies inventory and promptly initiating orders.
- Performed tasks such as answering/transferring over 50 calls daily, organizing/delivering mail, and greeting guests.
Supervisor for Housekeeping and Laundry
Life Care Center of Menifee
02.2018 - 09.2018
- Created monthly schedule for three separate department, totaling 15-20 staff, inspected work, and investigated complaints regarding housekeeping and laundry service and equipment.
Seasonal Park Aide
Lake Perris State Recreation Area State Park
04.2016 - 07.2018
- Performed routine maintenance and housekeeping duties, provided information to the public about the park, and kept facilities clean and orderly.
- Performed routine vessel inspections of about 20-40 vessels a day.
Laundry Aide
Life Care Center of Menifee
02.2016 - 02.2018
- Managed and sustained an ongoing supply of sanitized linens for optimal patient care
- Routinely checked linen closets and picked up dirty linen every 30 minutes
- Maintained cleanliness and sanitized guests' personal belongings.
Education
Associate of Arts - Liberal Arts And General Studies
Mt San Jacinto College
Menifee, CA05.2020
Associate of Science - Criminal Justice
Mt San Jacinto College
Menifee, CA05.2020
High School Diploma -
Murrieta Valley High School
Murrieta, CA06.2015
Skills
- Staff Management
- Employee Development
- Team direction
- Staff Scheduling
- Supply Management
- Strong Communication Skills
- Exceptional customer service
- Foreign language proficiency
Personal Information
Title: CUSTOMER SERVICE EMPLOYEE
References
- Alexis Pettigrew McHenry, Lake Perris SRA Sargent (707) 483-7297
- Kierstie Toohey, Lake Perris SRA Supervisor, (951) 595-9987
- Gabriela Rosales, Chino Hills Senior Park Aide (951) 660-3874
Languages
Spanish
Native or Bilingual
Timeline
Medical Billing & Coding
Quick Recovery
08.2021 - 03.2024
Payroll
Life Care Center of Menifee
02.2020 - 08.2020
Front Desk Receptionist
Life Care Center of Menifee
09.2019 - 08.2020
Senior Park Aide (Supervisor)
Lake Perris State Recreation Area State Park
07.2018 - Current
Supervisor for Housekeeping and Laundry
Life Care Center of Menifee
02.2018 - 09.2018
Seasonal Park Aide
Lake Perris State Recreation Area State Park
04.2016 - 07.2018
Laundry Aide
Life Care Center of Menifee
02.2016 - 02.2018
Associate of Arts - Liberal Arts And General Studies
Mt San Jacinto College
Associate of Science - Criminal Justice
Mt San Jacinto College
High School Diploma -
Murrieta Valley High School
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