Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paulina Walton

Charlotte,NC

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Manager

Walgreens
09.2020 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours, and inventory movements.
  • Contributed to the efficient operation of the pharmacy by assisting in filling prescriptions.
  • Process patient check-outs at the pharmacy counter.
  • Create a weekly schedule for pharmacy staff, taking into account their availability and workload.
  • Assist in tracking and recording employee hours worked for payroll purposes.

Insurance Customer Service Representative

CVS/Caremark
06.2017 - 09.2020
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Advised customers on required information for claim submissions to progress applications.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Liaised with insurance carriers to resolve billing errors and discrepancies.
  • Gathered necessary information and documentation for prior authorization request.
  • Followed up on prior authorization requests to ensure timely approval.

Office Assistant

The Outsource Resource LLC
04.2015 - 08.2017
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Education

Bachelor of Administrative Studies - Healthcare Managment

Ultimate Medical Academy - Clearwater
Clearwater, FL
12.2024

Skills

  • Staff Development
  • Quality Assurance
  • Inventory Control
  • Supply Ordering
  • Leadership
  • Communication
  • Problem-solving
  • Financial management
  • Strategic planning
  • Data analysis and informatics
  • Healthcare technology

Certification

  • Licensed Pharmacy Technician - December 2020 - Recent

Timeline

Shift Manager

Walgreens
09.2020 - Current

Insurance Customer Service Representative

CVS/Caremark
06.2017 - 09.2020

Office Assistant

The Outsource Resource LLC
04.2015 - 08.2017

Bachelor of Administrative Studies - Healthcare Managment

Ultimate Medical Academy - Clearwater

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Paulina Walton