Paulina C. Tingas

• As a Lead, I addressed challenges, with the agents requesting assistance, with the customers regarding their reservations & ticketing & acknowledged the employees special occasions, successes, promoting a better work environment.
• Consistently achieved high-performance ratings by maintaining exceptional attention to detail when processing reservations at the 1K Desk. We had a rewards program for the employees as a for our good work, and our supervisors were happy to give us the rewards.
• The Lead Desk was new and training incomplete.
• Participated in new training programs to improve skills and overall reservation department performance.
• Streamlined booking processes for increased efficiency and improved customer experience using Lead skills & allowances.
• Tried to create a positive & informed work environment with keeping up on the news, weather, etc. as they affect all the

flight routes in those areas & the passengers travelling.

* Optimized work especially during weather, natural disasters, when flight cancellations occur to

reduce customer wait times.

* Employees are always glad to ask a Lead for assistance.

Supervisors are limited and not always available, due to

scheduling & their own responsibilities.

*** I began with United Airlines 1987 in their 1200 Gift Shop.

*** I transferred to United Airlines Medical Insurance Mail Room sorting Insurance Claims.

*** I transferred to United Airlines Cabin Service Maintenance Dept. Cleaning DC-10 Aircrafts & Assisting

the Maintenance Crew.

*** I transferred to United Airlines Baggage Services Desk.

Phone Reports & Documentation for Delayed Luggage.

*** I transferred lastly to United Airlines Reservations Desk.

Making Travel Arrangements for a great variety of different

groups & passengers. Making travel a good experience: comfortable, dependable & convenient for them.

Each transfer was educational and a pay raise.

I was always happy to be there.

The final dismissal was due to new management dispute,

& involuntary circumstances.