Summary
Overview
Work History
Education
Skills
Timeline

PAULINA FERREIRA-GORING

Customer Service Agent
Kissimmee,Fl

Summary

To obtain a challenging position where I can utilize my skills and abilities developed through my experiences with the opportunity for Professional growth and advancement.

An experienced and focused Professional with an excellent record of efficient service, where: positivity, dedication, loyalty and efficiency have always embraced my personality. Ability to always multitask effectively and precisely, in accordance with the guidelines. An enthusiastic dependable professional who excels and thrives in challenging environment. An articulate, personable professional who displays initiative and excellent organizational and communication skills. Remarkable manager with experience delivering superior level of customer service to guests and prospective guests. Proven to run facility, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

15
15
years of professional experience

Work History

Guest Service Agent / BSO OPS Agent

ATS (Spirit Airline)
12.2021 - Current
  • Checking, boarding and tagging passengers baggage / including self-tagged baggage
  • Verifying travel documents
  • Processing Credit Card transaction
  • Knowledgeable on Sabre/ Image /McWeb/ CASS/NetTracer/Max/Levarti
  • Delayed and Mishandled bag
  • Jet bridge certified
  • FIS
  • Knowledgeable on Safety Culture
  • Customer Service.

Customer Service Agent

Menzies Aviation (Alaska Airline)
Orlando, FL
08.2021 - 12.2022
  • Checking and tagging passengers baggage / including self-tagged baggage
  • Verifying travel documents
  • Knowledgeable on Sabre/ Image.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

On-Site Provider

UPRISING STARS FAMILY DAYCARE INC
06.2009 - 06.2021
  • Adhere to professional standards, policies and procedures
  • Manage a daycare with sixteen children and four staff members
  • Support children's emotional and social development, help them understand others and positive self-concepts
  • Identify signs of emotional or developmental problems and bring them to parents' or guardians' attention
  • Instruct children in health and personal habits such as eating, resting, and toilet habits.

Education

Skills

  • Guest Check-In
  • POS Transactions
  • Documentation
  • Verbal and Written Communication
  • Listening Skills
  • Rate Updates
  • Company Safety Policies
  • Computer Skills

Timeline

Guest Service Agent / BSO OPS Agent - ATS (Spirit Airline)
12.2021 - Current
Customer Service Agent - Menzies Aviation (Alaska Airline)
08.2021 - 12.2022
On-Site Provider - UPRISING STARS FAMILY DAYCARE INC
06.2009 - 06.2021
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PAULINA FERREIRA-GORINGCustomer Service Agent