PAULINE ACOSTA
Glendora
Summary
With a strong emphasis on listening skills and meticulous attention to detail, I possess the ability to accurately gather order information and promptly serve customers. I understand the importance of professionalism in addressing customer inquiries and recording order details. My track record includes successfully motivating members of the management team to reach their objectives and cultivating creative work environments that foster innovation.
Reliable Front Office Assistant with relevant experience in managing administrative tasks including handling phone calls, scheduling appointments, and providing exceptional customer service. Strengths include effective communication skills, multitasking abilities, problem-solving capabilities, and proficiency in using office software such as Microsoft Suite. Proven track record of improving office efficiency by organizing processes and streamlining workflows.
Overview
9
9
years of professional experience
Work History
Front Office Assistant
Black Coffee Fabricators
San Bernardino
02.2024 - Current
- Serve as the first point of contact by greeting clients and maintaining a professional, welcoming front office environment
- Manage incoming calls, emails, and inquiries, routing communications efficiently
- Coordinate scheduling and maintain calendars to support daily operations
- Perform administrative tasks including data entry, filing, and document preparation
- Maintain organization of office systems and ensure smooth front desk operations
- Address customer questions and resolve issues promptly to support client satisfaction
Market Deli Clerk
New Seasons Market
01.2023 - 06.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Lead Cashier
Whole Foods Market
03.2021 - 07.2023
- Kept an eye on self-checkout systems and offered assistance or intervention as needed
- Counted the cash in the register drawer at the start and end of each shift
- Oversaw a team of [Number] cashiers, ensuring that they exceeded expectations and provided exceptional service to each and every customer
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Trained employees in all aspects of their jobs, including how to use the register, merchandising, and customer service.
Front End Attendant
Costco Wholesale
11.2016 - 01.2020
- Greeted members by engaging in conversation when I was working specific areas on the sales floor
- Adhered to Costco's member policies at the register checking ID and member card
- Main focus was member service always.
Education
High School -
Bonita High School
La Verne, CASome college (No degree) -
Citrus College
Glendora, CASkills
- Cash drawer management
- Product upselling
- Basic math skills
- Multi-tasking ability
- Customer assistance
- Data Entry
- Answer phones
- Front office purchasing
- Email correspondence
Timeline
Front Office Assistant
Black Coffee Fabricators
02.2024 - Current
Market Deli Clerk
New Seasons Market
01.2023 - 06.2024
Lead Cashier
Whole Foods Market
03.2021 - 07.2023
Front End Attendant
Costco Wholesale
11.2016 - 01.2020
High School -
Bonita High School
Some college (No degree) -
Citrus College