Open To Work
Pauline Borys
Verona,NJ
Work Preference
Summary
Dynamic customer service professional with a proven track record at Macy's Department Store, excelling in problem resolution and relationship building. Skilled in enhancing customer satisfaction through active listening and informed product recommendations, resulting in increased loyalty and repeat business. Committed to delivering exceptional service and fostering positive client relations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Macys Department Store
10.2022 - 03.2025
- Resolved customer issues promptly and effectively.
- Maintained knowledge of products and services to enhance customer interactions and support.
- Collaborated with team members to streamline processes and improve response times for service requests.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Manager
Kirkland's Home
06.2016 - 06.2024
- Resolved customer issues promptly and effectively.
- Maintained knowledge of products and services to enhance customer interactions and support.
- Collaborated with team members to streamline processes and improve response times for service requests.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Bloomfield High
Bloomfield, NJSkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Client relations
- Product knowledge
- Customer satisfaction measurement
Timeline
Customer Service Representative
Macys Department Store
10.2022 - 03.2025
Assistant Manager
Kirkland's Home
06.2016 - 06.2024
High School Diploma -
Bloomfield High