Pauline Ruiz
Sacramento,CA
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Health Navigator
Health Plan Of San Joaquin
04.2019 - Current
- Collaborated with interdisciplinary teams to develop comprehensive care plans, optimizing the quality of patient-centered services.
- Maintained up-to-date knowledge of healthcare policy changes and industry best practices, ensuring adherence to current guidelines.
- Improved patient outcomes by coordinating comprehensive healthcare services with medical professionals and support staff.
- Increased patient satisfaction by proactively addressing concerns and resolving issues in a timely manner.
- Managed confidential patient records with accuracy and diligence for optimal continuity of care across multiple providers.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Office Assistant
Almaden Chiropractic & Wellness
05.2017 - 09.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
No Degree - Medical Billing And Coding
Carrington College California San Jose
San Jose, CA06.2017
GED -
Silicon Valley Adult Education
San Jose, CA07.2013
Skills
- Empathy Development
- Cultural Competency
- Patient confidentiality
- Resource Identification
- Punctual and Hardworking
- Calm and Effective Under Pressure
- Documenting and Recording Information
- Outbound Calling
- Medical Terminology
- Patient Intake
Timeline
Patient Health Navigator
Health Plan Of San Joaquin
04.2019 - Current
Office Assistant
Almaden Chiropractic & Wellness
05.2017 - 09.2018
No Degree - Medical Billing And Coding
Carrington College California San Jose
GED -
Silicon Valley Adult Education
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