Pauline Cape

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Optimized office space utilization, leading to more efficient and productive work environment.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Unloaded, inspected, and stored damaged and returned products.
• Provided excellent communication skills when interacting with customers regarding their returns inquiries or issues.
• Managed the organization of returns area, maintaining a clean and efficient workspace.
• Trained new employees on return processes, promoting a consistent and efficient workflow.
• Contributed to increased revenue by identifying opportunities for reselling returned merchandise in good condition.
• Enhanced customer satisfaction by efficiently processing returns and addressing concerns.
• Maintained accurate records of returned items, ensuring proper inventory management.
• Supported management in making informed decisions by providing detailed reports on return trends and patterns.
• Conducted thorough inspections of returned merchandise for accurate refund assessments.
• Processed high volumes of returns accurately, contributing to company''s operational success.
• Demonstrated exceptional attention to detail when inspecting returned products, ensuring compliance with company guidelines.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Maintained up-to-date knowledge of product and service changes.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Increased efficiency and team productivity by promoting operational best practices.

Reconciled company bank accounts on a daily and monthly basis

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
• Used accounting software to reconcile accounts, track income, and generate invoices.
• Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
• Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
• Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
• Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.