Dynamic Bakery Department Manager at Walmart with a proven track record in optimizing workflows and enhancing customer satisfaction. Skilled in sanitation procedures and brand awareness, I successfully reduced waste and exceeded sales targets through effective team leadership and strategic vendor relationships. Committed to maintaining health and safety regulations while fostering a high-performing team.
Hi, I’m
Pauline Cayer
Mocksville
Summary
Overview
14
years of professional experience
Work History
Walmart
Bakery Department Manager
07.2010 - 04.2024
Job overview
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
- Optimized the bakery''s workflow by regularly evaluating and updating equipment and processes, resulting in increased efficiency and productivity.
- Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
- Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Established strong vendor relationships for reliable supply chain management and effective cost negotiation.
- Increased store profitability by implementing cost-saving initiatives in the Bakery Department.
- Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
- Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
- Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
- Maximized productivity through effective delegation of tasks among team members according to skill level and workload capacity.We
Walmart
Sales Floor Associate
02.2012 - 02.2013
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Utilized customer feedback to improve services and apply best practices.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
- Fostered positive shopping environment, quickly addressing and resolving customer issues.
- Offered personalized recommendations, enhancing customer satisfaction and repeat business.
- Assisted in inventory management, ensuring product availability and timely restocking.
- Supported visual merchandising standards, helping to create inviting store atmosphere.
- Ensured product displays were attractive and engaging, leading to increased customer interest and sales.
- Handled returns and exchanges with focus on customer satisfaction and policy adherence.
- Collaborated with team members to achieve daily sales targets and contribute to store's overall success.
- Enhanced customer shopping experience by providing knowledgeable and prompt service.
- Implemented effective upselling strategies, contributing to higher average transaction values.This
Education
Dudley Hall Comm. CollegeMassachusetts
from Business Law
01-1982
University Overview
Commerce HighMassachusetts
High School Diploma
06-1965
University Overview
Skills
- Sanitation procedures
- Health and safety regulations
- Food presentation
- Brand awareness
Timeline
Sales Floor Associate
Walmart
02.2012 - 02.2013
Bakery Department Manager
Walmart
07.2010 - 04.2024
Dudley Hall Comm. College
from Business Law
Commerce High
High School Diploma
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