Pauline Collins
Dallas,TX
Summary
Proven track record of enhancing cleanliness and customer satisfaction at ABM Industries, leveraging strong organizational abilities and proper sanitization skills. Excelled in fast-paced environments, significantly improving workflow processes and achieving high accuracy in financial transactions. Recognized for exceptional health and safety awareness and commitment to excellence, consistently exceeding performance expectations.
Overview
7
7
years of professional experience
Work History
Cabin Cleaner
ABM Industries
01.2024 - Current
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.
Cashier/Call Center Customer Service Representative
WinCo Foods
04.2021 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Night Auditor
The Joule Hotel
03.2020 - 01.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Night Auditor
Townplace Suites Marriott
01.2018 - 06.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Education
High School Diploma -
George Washington Preparatory High School
Los Angeles, CA06.1985
Skills
- Proper Sanitization
- Laundry skills
- Health and safety awareness
- Organizational abilities
Singing
Sang in Church for many years. Also did a lot of Karaoke in Los Angeles Ca. and also in Palmdale Ca.
Timeline
Cabin Cleaner
ABM Industries
01.2024 - Current
Cashier/Call Center Customer Service Representative
WinCo Foods
04.2021 - 06.2023
Night Auditor
The Joule Hotel
03.2020 - 01.2021
Night Auditor
Townplace Suites Marriott
01.2018 - 06.2020
High School Diploma -
George Washington Preparatory High School
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