Pauline Crosten
Cumberland,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Material Support
Oshkosh Corporation/ JLG Industries
Bedford, PA
03.2024 - Current
- Managed movement of materials and product through production.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Loaded pallets onto trailers for shipment.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Worked closely with warehouse staff to ensure efficient movement of goods within facility.
- Transported materials throughout the facility using lift truck equipment in a timely manner.
- Organized inventory into appropriate shelving units based on size and weight capacity of material being stored.
- Stacked products on pallets or shelves according to company policies and procedures.
- Obtained signatures from customers upon completion of deliveries verifying accuracy of order contents.
- Followed directions accurately when transporting materials throughout the building using the lift truck equipment.
- Loaded and unloaded freight from trucks onto pallets, placed in lift truck for transport to designated areas.
- Conducted regular inspections of lift trucks for damage and defects that could affect performance or safety.
- Assisted in loading and unloading process by manually moving items when necessary.
Tool World Associate
Lowes Home Improvment
LaVale, MD
06.2021 - 08.2022
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Helped customers locate items within the store using the inventory system.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Operated equipment such as scanners and scales correctly during checkout process.
- Processed payments using point-of-sale systems.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Performed cash register functions accurately and efficiently.
- Collaborated with other departments to ensure successful product launches.
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
Certified Nursing Assistant/ Geriatric Nurses Aide
Lion's Center Nursing and Rehabiliation Facility
Cumberland, MD
05.2017 - 09.2021
- Communicated effectively with elderly patients and their families regarding medical conditions and treatment plans.
- Participated in team meetings to discuss patient progress and plan of care changes.
- Performed light housekeeping tasks around the unit as needed to maintain a clean environment for elderly residents.
- Maintained accurate documentation of patient assessments and interventions on electronic medical records system.
- Attended continuing education classes related to geriatrics nursing assistant duties in order to stay current on best practices.
- Monitored vital signs and other health parameters for geriatric patients.
- Assisted with activities of daily living such as feeding, toileting and ambulation.
- Promptly reported any changes in patient condition or behavior observed during shift hours.
- Transported geriatric patients safely from one location to another using wheelchairs or gurneys when necessary.
- Observed safety precautions while providing hands-on assistance with basic hygiene needs like showering or shaving.
- Facilitated recreational activities designed specifically for the elderly population such as bingo, arts and crafts and board games.
- Ensured compliance with all applicable laws, regulations and policies governing elder care services.
- Provided direct patient care, including bathing, dressing and grooming elderly patients.
- Collaborated closely with physicians, nurses, therapists and other healthcare professionals to provide comprehensive care for geriatric patients.
- Provided emotional support to elderly residents who were dealing with depression or anxiety due to their age related illnesses or disabilities.
- Encouraged independence among elderly residents by assisting them with activities that promote self-care skills.
- Responded promptly to patient calls for assistance or support in a timely manner.
- Kept room spaces, linens and restrooms clean and refreshed with supplies.
- Supported individuals' desires for dignity by compassionately assisting with personal hygiene.
- Protected patients and staff by consistently following infection control, emergency and security procedures.
- Assisted patients with transportation and mobility needs such as moving between wheelchairs and beds.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Reminded patients to take prescribed medications or nutritional supplements.
- Answered patient call signals and signal lights to determine patients' needs.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Education
High School Diploma -
Bedford High School
Bedford, PA05-1993
Some College (No Degree) - CNA/GNA Certificate Program/ Pre-Nursing
Allegany College of Maryland
Cumberland, MDSkills
- Warehouse Operations
- Attention to Detail
- Active Listening
- Organizational Skills
- Time management abilities
- Excellent Communication
- Time Management
- Effective Communication
- Adaptability and Flexibility
- Team Collaboration
- Reliability
- Professional Demeanor
- Multitasking
- Task Prioritization
- Professionalism
- Self Motivation
Affiliations
I am a mother of 4 grown children and grandmother of 4 beautiful grandchildren. I love to hunt , fish, garden, and learn new things. Very motivated to improve any skills available to me.
Accomplishments
Graduated Cum-Laude from Allegany College of Maryland in the CNA/GNA Certificate program in 2003.
I am a certified/registered Notary Public in the state of Maryland
Timeline
Material Support
Oshkosh Corporation/ JLG Industries
03.2024 - Current
Tool World Associate
Lowes Home Improvment
06.2021 - 08.2022
Certified Nursing Assistant/ Geriatric Nurses Aide
Lion's Center Nursing and Rehabiliation Facility
05.2017 - 09.2021
High School Diploma -
Bedford High School
Some College (No Degree) - CNA/GNA Certificate Program/ Pre-Nursing
Allegany College of Maryland
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