Summary
Overview
Work History
Education
Skills
Awards
Training
Accomplishments
Timeline
Generic

Pauline Dallas

Austin,TX

Summary

Experienced Strategic/Enterprise Accounts Director specializing in developing strategic partnerships, account planning and expansion. Expertise in Financial Services and Insurance Services verticals within IT and Commercial staffing and custom managed service projects. Including: Cloud migration, automation, AI, application development, Cyber Security,and support center. Proven ability to analyze market trends, identify opportunities, and implement innovative solutions to enhance client satisfaction and retention.

Overview

24
24
years of professional experience

Work History

Segment Director, Insurance Services

Apex Systems
Austin, TX
01.2024 - 09.2024
  • Provided strategic leadership and oversight for the Insurance Services segment, driving business growth and market expansion for a $200M portfolio.
  • Responsible for oversight on established key enterprise accounts, as well as landing new or expanded PSAs for emerging accounts in the segment portfolio.
  • Proposed and negotiated two new Enterprise PSAs for segment.
  • Created and implemented a digital road map for the segment to align Apex market strategy to client needs.
  • Developed and executed segment-specific business plans, including sales strategies, client relationship management, and operational efficiency improvements.
  • Lead a team of Client Directors, Account Managers, Recruiters, and project delivery managers to deliver high-quality staffing and IT services solutions.
    Established strong client relationships with key stakeholders to identify new business opportunities and ensure long-term partnerships.
  • Collaborated with cross-functional teams to align segment goals with overall company objectives, ensuring seamless integration of service offerings.
  • Monitored industry trends, market conditions, and competitor activities to inform strategic decision-making and identify areas for innovation.
  • Managed financial performance, including budgeting, forecasting, and reporting, to ensure profitability and sustainable growth of the segment.

Strategic Accounts Director, Insurance Services

Apex Systems
Austin, TX
04.2016 - 01.2024
  • Responsible for growing key Fortune 100 Insurance Client from $0 to $30M in revenue/$400K weekly spread.
  • Won PSA for Apex to cover services solution projects for largest IT organization within client.
  • Sold and managed largest SOW application modernization project for client. $3.5M in revenue with 80 consultants
  • Established Apex as TOP 2 IT staffing partner 2017-2023.
  • Established Client as highest revenue account for Apex 2019-2022.
  • Managed and nurtured key client relationships, acting as the primary point of contact for all staffing and solutions service delivery.
  • Developed and implemented strategic account plans to drive delivery engagement, revenue growth,GM, and long-term partnerships.
  • Collaborated with recruiters and account managers to ensure the delivery of high-quality IT talent that meets client requirements and timelines.
  • Identified new business opportunities within existing accounts and expanded staffing solutions and IT services.
  • Monitored account performance, analyzed client feedback to recommend process improvements to enhance service delivery.
  • Regularly presented account performance reports to clients and senior leadership, highlighting successes and opportunities for further growth.

Executive Director, National Accounts

Randstad US
Austin, TX
11.2009 - 04.2012
  • Responsible for the acquisition, growth, and coordination of multi-regional, multi-concept accounts in the Financial Services portfolio.
  • Responsible for top-line revenue growth, GM Dollar growth, GM percentage improvement and P&L performance of National Accounts in excess of $275 million
  • Managed Randstad Commercial’s highest gross margin financial services National account as well as selected high profile Global financial services accounts
  • Managed and expanded combined revenue of $43M in 2012
  • Responsible for the development and execution of Strategic Account Plans for the retention and expansion of assigned accounts.
  • Monitored and directed total service to the accounts, recommended improvement actions, and executed consistent follow-up on strategic account plans
  • Identified and delivered on joint key performance metrics, utilizing a balanced scorecard approach, to ensure Randstad delivered value across functional criteria.
  • Responsible for contract renewals and re-negotiations within assigned National accounts.

Business Development Manager, National Accounts

Vedior Professional Services/Randstad US
Saint Louis, MO
12.2004 - 11.2009
  • Responsible for growth and maintenance of National/Strategic accounts in the Professional Services realm, including Accounting/Finance, Creative/Marketing, Human Resources, and Legal.
  • Lead Account Manager for 6 National Accounts, with total revenues in excess of $10 million.
  • Partnered with National Account Specialists, Account Managers, Branch Managers, and Regional Managers to implement strategy in developing and growing revenue and relationships within accounts.
  • Established well-known financial services company as premier national account for VPS by growing revenue to over $1.7 million in a two-year period.
  • Partnered with Dallas VPS field office to develop an automobile manufacturer into a $1 million account in 2008 by ensuring service delivery, adherence to mark-ups, rates, volume discounts, and compliance within the terms of the service agreement.
  • Developed action plans to increase business in low-production locations by analyzing account statistics (number of job orders received, submittals, placements).
  • Insured all back-end processes are understood (PO process, invoicing requirements, volume discounts, etc.), and provided coaching/education to field offices on new or changed processes.
  • Managed the top sales and recruiting performer within VPS National Accounts Team.

Recruiter

Vedior Professional Services
Houston, TX
12.2002 - 12.2004
  • Responsible for contract placement and recruitment of Accounting and Finance Professionals.
  • Managed the hiring process, which included recruiting, interviewing, reference checks, background screenings, and testing of all applicants.
  • Handled daily client book of business via phone marketing, client visits/lunches, and networking events.
  • Developed candidate base from zero; Built to 300+ candidates; Had 50+ working on a contract basis weekly.
  • Drafted and negotiated all contractual agreements and renewals for client portfolio, as well as negotiating terms with call-in and prospective clientele.
  • Responded to employees, managers concerning questions with benefits, salary, terminations, and other related HR functions.

Staffing Specialist / On Site Staffing Supervisor

Staffmark
Houston, TX
09.2000 - 11.2002
  • Responsible for recruitment of Clerical, Marketing, Customer Service, Light Industrial, and Accounting Professionals.
  • Promoted to On-Site Supervisor, handling all recruitment of marketing and customer service professionals for high volume call center client.
  • Managed the hiring process, which included fulfillment of 50+ people for weekly classes, for Vendor On Premise Multi-Million Dollar Communications Company, as well as retail branch clientele.

Education

Texas State University
San Marcos, TX
01.1997

Texas A&M University
College Station, TX
01.1995

Dean College
Franklin, MA
01.1993

Skills

  • Strategic Account Management
  • Client Relationship Management
  • Strategic Planning/Forecasting
  • Business Development
  • Contract Negotiation/Development
  • Coaching and Development

Awards

Apex Systems Financial Services Segment MVP 2021

Apex Systems Presidents Club Account of the year winner 2020

Vedior Professional Services President’s Club Award for Outstanding Sales Performance 2007

Training

  • Sandler Concept President’s Club on going sales training and coaching classes, 2009, 2012
  • Sandler President’s Club Boot Camp and three month continual training and coaching course for professional sales Development, 2007, 2008
  • Miller Heiman Large Account Management Sales Course, 2007
  • ASA Employment Law Accreditation Course, 2000

Accomplishments

  • Apex Systems Five time Presidents Club qualifier
  • Apex Systems Strategic Accounts Division Culture Committee Chair
  • Apex Systems Gold Sales Training committee member

Timeline

Segment Director, Insurance Services

Apex Systems
01.2024 - 09.2024

Strategic Accounts Director, Insurance Services

Apex Systems
04.2016 - 01.2024

Executive Director, National Accounts

Randstad US
11.2009 - 04.2012

Business Development Manager, National Accounts

Vedior Professional Services/Randstad US
12.2004 - 11.2009

Recruiter

Vedior Professional Services
12.2002 - 12.2004

Staffing Specialist / On Site Staffing Supervisor

Staffmark
09.2000 - 11.2002

Texas State University

Texas A&M University

Dean College

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