Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pauline Emery-Unanan

Summary

Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.

Overview

2026
2026
years of professional experience

Work History

Night Auditor

Wyndham Grand Desert
10.2023 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.

Front Desk Agent

Red Rock Casino Resort & Spa
11.2017 - 10.2023
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Offered dining information and helped guests organize local activities to enhance stay.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Front Desk Receptionist

HGVC
2006 - 2015
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Education

High School Diploma -

Western High School
Las Vegas, NV
06.1994

Some College (No Degree) - Business Administration

University of Phoenix
Las Vegas, NV

Skills

  • Financial reporting
  • Revenue management
  • Cash handling
  • Data entry
  • Payment processing
  • Customer service
  • Problem solving
  • Multitasking capacity
  • Hotel services and hospitality
  • Check-in and Check-out procedures
  • Night audit procedures

Languages

Thai

Timeline

Night Auditor

Wyndham Grand Desert
10.2023 - Current

Front Desk Agent

Red Rock Casino Resort & Spa
11.2017 - 10.2023

Front Desk Receptionist

HGVC
2006 - 2015

High School Diploma -

Western High School

Some College (No Degree) - Business Administration

University of Phoenix

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Pauline Emery-Unanan