Summary
Overview
Work History
Education
Skills
Timeline
Generic

PAULINE ESTRAZA

Tampa,FL

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

6
6
years of professional experience

Work History

PART C MEDICARE APPEALS COORDINATOR

Aetna, a CVS Health
01.2024 - Current
  • Coordinated with senior specialist to compose appeal responses.
  • Self-motivated, with a strong sense of personal responsibility.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Created, composed and maintained appeal response templates.

Cashier Team Lead

Panda Express Restaurant Group
05.2019 - 11.2023
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Restocked and organized merchandise in front lanes.
  • Monitored areas for security issues and safety hazards.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed both cash and card purchases and returns.
  • Communicated with customers and team members to solve problems.
  • Processed refunds and exchanges in accordance with company policy.

Education

Associate of Applied Science - GENERAL SCIENCE

College of Southern Nevada
Las Vegas, NV
05-2023

Skills

  • Data entry proficiency
  • Policy Interpretation
  • Confidentiality
  • Effective communication abilities
  • Organizational abilities
  • Critical Thinking
  • Attention to detail
  • Professionalism and ethics

Timeline

PART C MEDICARE APPEALS COORDINATOR

Aetna, a CVS Health
01.2024 - Current

Cashier Team Lead

Panda Express Restaurant Group
05.2019 - 11.2023

Associate of Applied Science - GENERAL SCIENCE

College of Southern Nevada
PAULINE ESTRAZA