Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pauline Facio

Phoenix,AZ

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

17
17
years of professional experience

Work History

Store Manager

Chevron (Chuck's Liquor)
04.2014 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.

Assistant Manager

Circle K
04.2008 - 04.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Bachelor - Business Management

University of Phoenix
Tempe, AZ
03-2018

High School Diploma -

South Mountain High School
Phoenix, AZ
12-2005

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Retail inventory management
  • Shift scheduling
  • Staff management

Timeline

Store Manager

Chevron (Chuck's Liquor)
04.2014 - Current

Assistant Manager

Circle K
04.2008 - 04.2014

Bachelor - Business Management

University of Phoenix

High School Diploma -

South Mountain High School

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